Control Room Supervisor

We have a fantastic opportunity for a Control Room Supervisor to join our team based in Bristol.

As the Supervisor for Bristol Dispatch and Planning Team, you will provide dynamic leadership and strategic oversight to ensure the seamless coordination of non-emergency patient transport services. Your role will be pivotal in driving operational excellence through effective planning, and dispatch processes, ensuring timely and efficient patient journeys.

Supporting the CCO Operations Manager, you will oversee the end-to-end patient transport pathway, fostering strong relationships with internal teams and external stakeholders. Your leadership will include line managing the dispatch and planning team, promoting a culture of high performance and continuous improvement.

This is a full time position working between Monday - Friday on a rota pattern (07:00-15:00 / 12:00-20:00) & also involves a component of on-call duties, requiring flexibility and a commitment to maintaining service reliability around the clock. (On call is on a rota pattern approx. every 8-12 weeks, Mon-Sun)

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.


• Company sick pay covering full salary for 20 days after 2 years’ service.


• 24/7 online/telephone GP Consultation and access to prescriptions.


• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.


• Hospital cash plan benefits with sickness protection scheme.


• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.


• Access to mental health consultations.


• Access to physiotherapy consultations.


• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.


• Financial guidance re retirement planning, tax savings and state benefits.


• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.


• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.


• Refer a Friend recruitment incentive scheme with financial rewards.


• The EMED foundation, to provide support to colleagues and our local communities.


• Pension Scheme.


• Blue Light Card.


• Uniform provided.


• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.


• Flu vaccination (through an internal campaign in Autumn/Winter).
  

Key responsibilities include:

•  Leading and developing the dispatch and planning team to deliver exceptional service.

• Ensuring compliance with contractual obligations and service standards.


• Facilitating clear and proactive communication with all stakeholders.


• Managing operational challenges with strategic problem-solving.


• Supporting the continuous improvement of processes to enhance efficiency and patient satisfaction.

Person Specification

• Strong organisational, analytical and problem-solving skills with proven ability to multi-task and prioritise your workload, as required.


• Meticulous attention to detail.


• Confident using Microsoft packages – Excel, Word, Outlook etc.


• Experience of working in a control room.


• Excellent written and verbal communication skills with proven ability to engage at all levels within organisation.


• Familiar with working towards targets and KPIs


• Sociable, approachable and people focused.

Our Values 

Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do, we take responsibility and we behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us:

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.