Controller/Dispatcher - Bank

Here at EMED we have an opportunity for a Bank Transport Controller (Dispatch/Planner) in Bristol.

As a Controller, you will be planning and controlling the daily movement of non-emergency medically eligible patients to and from NHS Healthcare facilities efficiently and effectively. Controllers will liaise with hospital staff and departments to ensure that good communications are maintained, and patients are moved in a timely manner and to offer the control room resilience 

Essential criteria

• Experience of working in similar transport control environment, using logistical and planning skills


• Be comfortable using a computer and a variety of IT systems (full training on our software is provided)


• Working effectively as a part of the team


• Be customer service focused and able to effectively handle sensitive situations


• Be able to stay calm under pressure


• Ability to take initiative


• Good telephone manner

Desired criteria

• Experience of controlling, dispatching and planning NEPTS (Non-Emergency Patient Transport Service) journeys


• Good knowledge and understanding of the geographical area

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group.  We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.