Company Info

First American Financial Corporation (FAFC) is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FAFC has offices throughout the globe and is the world’s largest insurer of title. First Title Group is the UK division of FAFC and is made up of several core companies including enact, the largest direct conveyancer in the UK. Our conveyancing experts handle 1 in 4 remortgage transactions in England and Wales. The majority of our work comes direct from the end client rather than estate agents and brokers. We foster relationships of mutual respect with the referrers we do work with. We are passionate about providing exceptional service and are proud of our dedicated team of conveyancers, who focus on providing our customers with a friendly, personal service using their expert knowledge and experience to ensure a smooth, efficient transaction from start to finish. We have built a wealth of experience within our teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount to ensure potential is achieved.

Job Description

Responsible for efficiently managing a caseload of early stage purchase cases. This will involve acting solely for lenders on a separate representation basis.

KEY RESPONSIBILITIES;

This does not set out every responsibility but provides an overview of the main areas of responsibility.

• Ensuring cases are opened promptly following receipt of new instructions from our lender clients
• Cross-referencing and verifying information before issuing initial packs to the borrower’s solicitors
• Interpreting mortgage offers, identifying special conditions and issuing the necessary documentation to the borrower’s solicitor
• Liaising with our client lenders in respect of any queries or information required
• Liaising with Technical Advisors on complex matters and ensuring relevant guidance and instructions are followed
• Regularly chasing the borrower’s solicitors for the return of signed documentation and also title documentation in order to progress the case
• Conducting an initial check of papers received from the borrower’s solicitors, checking the same in on our system and reverting back to the borrower’s solicitors for any missing standard documents
• Ensuring files are then promptly passed to the conveyancer
• Taking calls for the team’s cases and assisting solicitors/lenders with process queries or taking messages for the conveyancers where necessary
• Assisting in requesting completion funds and dealing with completion

Personal Qualities

The following skills are essential

• Excellent communication and strong customer service skills.
• Ability to meet tight deadlines/targets & work under pressure.
• Accurate data input skills an d excellent attention to detail
• Strong team player, but, also ability to work on own initiative.
• Great organisation and time management skills.
• Professional telephone manner
• Previous administrative/customer service experience.

The following skills are desirable

• Experience of working in a high volume environment.
• Previous Residential Conveyancing experience (dual rep or sep rep)

Above all, to be successful in these fantastic roles you need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity for a successful career within an expanding global company.