Core Applications Support Analyst

Job Title: Core Applications Support Analyst

Reporting to: Head of Core Applications

Position Type: Permanent (Hybrid working, 3 days in the office per week minimum)

Overview:

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC is one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients.

About Operations

Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes – from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.

Operations is made up of 7 functions, this role sits within: IT

We are the foundation for TMHCC’s success - enabling the business to grow, compete, and innovate through technology, security, and solution design. From shaping strategy to delivering resilient operations, we ensure every capability is aligned to business value. Our inclusive and collaborative culture empowers everyone to explore ideas, solve meaningful challenges, and build fulfilling careers that make a real impact.

Job Purpose:

TMHCC is in the midst of an IT transformation and is shifting towards a Product-centric operating model.   Alongside this a set of enterprise applications are managed by a central Component Services team – within which sits the Core Insurance Systems team. 

This team covers various Policy Admin and Claim systems. Support is provided via a hybrid model with different managed services. 

As a Core Applications Support Analyst you will report into the Head of Core Applications  and add value in much more than BAU support activities.   You will be at the centre of a transformation journey which is looking to reengineer the relationship with business customers, improve the value provided by vendors and become deeply integrated with other teams in Component Services and the wider IT Product and Platforms teams.

Key Responsibilities:

• Support of suite of critical applications covering business areas including policy administration and Claims.
• Respond to technical questions related to apps/tools/solutions.
• Engage with multiple technical teams to ensure appropriate resolution of incidents, recording of resolutions and identification of bugs and defects. 
• Resolve a variety of high-impact incidents or problems through in-depth evaluation of complex business issues, system processes or platform issues.
• Follow approved ITSM service management framework (ITIL) also aware of SDLC, project management methodology and Agile frameworks in use at TMHCC.   Ensure that all required steps are followed, all required tickets are updated and approvals for change are obtained as needed.
• Proactively manage all application-related risk items / findings to closure / resolution.
• Assist with development projects and Release to production as needed.
• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions.

Skills and Experience Specification:

Essential:

• Strong, demonstrable experience supporting Lloyds/London insurance industry underwriting and claims applications. 
• Experience with the Sequel/Verisk applications Claims and Eclipse.
• Strong, demonstrable experience with MS SQL
• Experience working with ServiceNow.
• Strong analytical and communication skills
• Familiarity with supporting testing and release management
• Experience working with Azure DevOps tool set. 

Desirable:

• Any document management system experience.

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer.  Please visit www.tmhcc.com for more information about our companies.

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