Counter Admin Support Assistant

Counter Admin Support Assistant
We are currently looking for a

Counter Admin Support Assistant

to join The Sovini Group.
Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.
If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.
This position is a permanent opportunity.
As a Counter Admin Support Assistant, you will be expected to:
Co-ordinate and facilitate all customer requirements within a growing trade supplies, regional branch. A predominantly trade counter, sales based role, you will be the main point of contact for a general and dedicated customer base, ensuring excellent customer service is up kept at all times and opportunities to generate increased sales opportunities for the business executed
Receiving and processing customer orders without discrepancy via telephone, email and face-to-face over the trade counter service
Liaising with all other departments (Yard, logistics etc.) within Sovini Trade Supplies to ensure customers orders are efficiently processed.
Ensuring all customer issues/complaints are dealt with swiftly and efficiently, ensuring customer satisfaction levels are of the highest standard.
operate the BISTRACK system without error and administer all transactions as per Company guidelines
Assisting with picking of customer orders as and when required, ensuring Sovini Trade Supplies are providing a first-class customer experience.
Maintain detailed knowledge of all products and materials (i.e. qualities, uses, sizes, quantities, availability etc.) and to understand what items / building materials are required for both Trade & Retail Customers needs.
Maintain safe and clean work environment.
meet appraisal targets and support the delivery and achievement of overall business objectives
Taking part in all stock takes. Ensuring all stock takes are managed in accordance with procedures
Scanning in of paperwork
Actively promoting offers and deals.
Card and cash handling
Any other tasks to be carried out that are instructed by management.
Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
To be successful in a

Counter Admin Support Assistant

role, the skills you will need

:
Experience in raising customer orders, purchase orders and dealing general customer enquires using a dedicated ERP system
Excellent oral and written communication skills.
Excellent oral and written communication skills.
Ability to prioritise and manage workload to meet strict deadlines.
Self-motivated with enthusiasm, commitment and drive and ability to work under pressure and still produce a high standard of work.
Ability to work as a member of a fast paced team
Ability to be flexible, multi-skilled and willing to go the extra-mile.
Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
To demonstrate The Sovini Groups values in your day to day job role

Success, Passion, Authenticity, Courage, Enterprise.
Experience or Knowledge of the below would be advantageous but not essential:
Experience of working on a builders merchant trade counter.
Experience of dealing directly with key account customers face-to-face, via telephone and email.
Experience of working within a building supplies Industry.
Card and cash handling experience
A thorough understanding and strong commitment to Equal Opportunities Policy issues, demonstrating a commitment to working effectively with an Equal Opportunities Framework.
So if you are looking for a

Counter Admin Support Assistant

role with:
Competitive salary - £

25,028.64
Hours

40 per week (Monday-Friday Pattern).
22 days holiday increasing with service.
Cycle 2 Work Scheme.
Group personal pension scheme.
Life Assurance.
Career development opportunities.
Corporate discount scheme.
Staff well-being and feel-good programme.
Apply online via our website today!
Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.
Closing date

19 th

June 2024
Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.

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