Counter fraud Consultant

Counter Fraud - Exciting new Opportunity: We have X5 permanent available roles in the Counter Fraud team   - Apply now 

The Role:

You’ll be a Key Player in safeguarding our business and supporting our genuine customers by thoroughly investigating and verifying information provided by policyholders.

You’ll work in a high-energy environment where every day brings new opportunities, challenges, and chances to shine.

What You’ll Be Doing:

• Policy Investigation & Risk Validation

Investigate quotes and policies to ensure accurate risk assessment and rating.

Verify customer details and documentation (e.g., driving licences, no claims bonuses, V5s).

Communicate with policyholders via phone and written correspondence to gather information.

• Fraud Prevention & Detection

Identify and prevent potential fraud through thorough checks and analysis.

 Ensure all investigations comply with company policies and regulatory standards.

• Outstanding Documents & Payments Recovery

 Pursue missing documents and payments with professionalism and effective negotiation.

 Manage disputed cases with tact and fairness to reach timely resolutions.

• Customer Communication & Service

Provide clear, considerable, and professional communication via calls and emails.

 Resolve queries efficiently, focusing on positive customer outcomes and support.

• Compliance & Administration

Process documentation accurately and maintain detailed records to meet agreed service levels.

 Adhere to FCA regulations, company procedures, and call scripts consistently

• Teamwork and Contribution

 Work alongside colleagues across the business to advance common goals and add value.

 Assist other operational teams when needed, expressing  expertise and insight.

 
Key Attributes for Success: 

• Communicates with empathy, care and fairness, even in vulnerable situations.


• Spot inconsistencies with great attention to detail and ensure accurate documentation


• Makes sound decisions under pressure for the best outcomes


• Handles challenges calmly and follows through on complex cases or resolving disputes.


• Consistently and efficiently manages workload and meets deadlines.


• Acts transparent and fairly, aligned with FCA standards.


• A team player that collaborates and champions continuous improvement.

Criteria: 

• Must have passed probation 


• No live disciplinaries


• Managers endorsement 

How to Apply:

Please send note of interest by completing this link by close of business 19th August . This must include your managers endorsement and any restrictions for interviewing dates.

Interviews will commence 20th August onward, any issues or questions email Amy-  [email protected] Directly. Best of luck!