Courier Trainer

Based in Caernarfon

Pay Rate: £13.81 per hour
Contract: Temporary for 3 months, with a strong likelihood of extension through to the end of the year
Hours: 39 hours per week, working any 5 days out of 7
Shifts: 9am-5pm or 10am-6pm

Are you a people person with strong tech skills and a passion for training others?
We're looking for an enthusiastic Courier Trainer to join a busy and fast-paced logistics operation. This is an excellent opportunity for someone with a customer service, retail, training, or operational background who enjoys supporting people, solving problems, and helping teams succeed.

As a Courier Trainer, you'll play a vital role in onboarding and supporting couriers, ensuring they have the knowledge, tools, and confidence to perform their roles effectively while maintaining operational excellence.

What You'll Be Doing
* Deliver onboarding and training support to new couriers
* Support the efficient allocation of work across courier teams
* Monitor parcel scanning activity and courier readiness throughout the day
* Ensure parcels are processed correctly and ready for compliant collection
* Identify operational risks and raise escalations in a timely manner
* Support resource planning and highlight potential gaps before they impact service
* Resolve local operational issues, including late couriers, missing parcels, and scanning delays
* Provide guidance on manifests, routing queries, and delivery exceptions
* Share operational feedback and updates with Territory Managers
* Build positive, professional relationships with couriers and service providers on-site
What We're Looking For
* Strong IT skills and confidence using laptops, smartphones, and delivery apps
* Previous experience in customer service, retail, training, logistics, or a similar people-focused environment
* Excellent communication and coaching skills
* Strong problem-solving abilities and confidence escalating issues when required
* Ability to work independently and prioritise tasks in a fast-moving environment
* A proactive, positive attitude and a willingness to support the wider operation

Physical Requirements
This is a hands-on operational role. While training and support are key elements of the position, some manual handling will also be required. Candidates should be comfortable working in a warehouse or parcel environment and willing to assist with parcel movement and operational tasks when needed.

What's in It for You?
* Immediate start available
* Competitive pay of £13.81 per hour
* 39-hour working week
* Dynamic and supportive team environment
* Opportunity to gain valuable experience within a leading logistics operation
* Strong potential for extension through to the end of the year

If you're confident with technology, enjoy developing people, and thrive in a busy operational environment, we'd love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Only candidates based in UK and eligible to work in UK are allowed