Course Coordinator

Course Coordinator
Location: Hybrid/Cardiff office 3-4 days a week after initial induction
Salary: £26,395 per annum
Contract Type: Permanent, full time
What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources
Why do we want you
Astutis (part of Wilmington plc) is looking for a highly organised and customer-focused Course Coordinator to join our Operations Team.
In this role, you'll be at the heart of the learner experience, supporting customers and learners from the moment a course is booked through to successful completion and certification. You'll manage a portfolio of clients, ensuring every learner receives outstanding support, every course runs smoothly, and every customer feels valued.
Working closely with colleagues across Sales and Operations, you'll coordinate virtual, classroom and in-company Health, Safety and Environmental training programmes, handling everything from learner registrations and course materials to progress reporting and exam support.
We're looking for someone who thrives in a fast-paced environment, enjoys building strong relationships, and takes pride in delivering an exceptional customer experience. If you're highly organised, proactive, detail-oriented and passionate about helping people succeed, we'd love to hear from you.
Please note: To complete your application, you will be redirected to Wilmington plc’s career site.
At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
Job purpose, tasks and responsibilities
You’ll be Responsible For:
• Be the go-to person for your clients and learners, supporting them from course booking right through to exams and certification.
• Keep courses running smoothly by managing confirmations, learner registrations, course materials, attendance records and feedback.
• Make sure learner information is accurate and up to date, including registrations with awarding bodies such as NEBOSH, IOSH and IEMA.
• Build great relationships with clients and work closely with our Sales Account Managers to provide progress updates, reports and a seamless customer experience.
• Keep an eye on learner progress and step in with extra support when needed, including study tools, extensions and resits.
• Stay on top of deadlines, SLAs and KPIs, using our systems and technology to keep everything organised and accurate.
• Work closely with the wider Operations team to share ideas, improve the way we do things and lend a hand when things get busy.
Essential and desirable capabilities
To be successful in this role, you must have:
• Previous experience in a customer service, client support, operations, coordination, or administration role.
• Excellent organisational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Strong communication skills, both written and verbal.
• Excellent attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Experience using CRM or administrative systems.
• A customer-first mindset with a passion for delivering exceptional service.
• Ability to build positive relationships with customers, learners, and internal stakeholders.
It would be great if you had:
• Experience working within a training, learning, education, or professional services environment.
• Understanding of training and professional certification processes.
• Familiarity with awarding bodies such as NEBOSH, IOSH, or IEMA.
• Experience supporting key accounts or managing a client portfolio.
• Knowledge of post-sales customer support and customer success principles.
What's the Best Thing About This Role
The opportunity to make a real difference to people's careers and professional development. You'll work closely with learners throughout their journey, helping them achieve professional qualifications while building long-term relationships with customers and becoming a trusted partner in their success.
You'll also join a collaborative team where your ideas, initiative, and commitment to delivering outstanding service will have a direct impact on customer satisfaction and business growth.
What’s the Most Challenging Thing About This Role
This is a fast-paced role where priorities can change quickly. You'll be managing multiple courses, clients, deadlines, and learner needs simultaneously, often balancing competing demands while maintaining exceptional attention to detail.
Success in this role requires strong organisation, resilience, and the ability to remain calm and customer-focused under pressure, ensuring every learner receives the high standard of support they expect throughout their journey.
Before you go....
About us
Astutis is a market leader in workplace health, safety, and environmental training, helping organisations create safer, healthier work environments. As part of Wilmington plc, we are committed to delivering high-quality courses and outstanding customer service.
Join us and do Work That Means Something
At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.
When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.
Join us and make a real difference. Click on “APPLY” today
Only candidates based in UK and eligible to work in UK are allowed