Course Coordinator - Course Delivery

Company Overview

BARBRI is the recognized global leader in legal ed-tech. BARBRI provides a suite of technology-driven products and solutions serving students, professionals, law schools and law firms throughout the legal lifecycle, empowering every step of the legal education journey.

Job Summary

As the Course Coordinator, you will be responsible for day-to-day course delivery across all BARBRI products and assessments. This will also include the results processing of all course assessments. The Course Coordinator will be a key member of Course Delivery and wider Operations Team and will establish a very close working relationship with the Student Service and Learning Teams to deliver excellent customer service in the relevant regions and to support revenue growth.

You will be a part of a talented Operations team and will maintain BARBRI’s relationships with external agents and partners. You will have a background in course administration and results processing and experience of managing course logistics directly to international candidates or their employers seeking to enhance their professional qualifications and practice skills.

Job Responsibilities

• Deliver accurate information to all students and trainers in a timely manner

• Coordinate student scheduling, processing and acknowledging all student requests and amendments

• Manage the online delivery of courses, including pre-course administration, course material updates and production, marking processes (student and trainer), timely response to queries, technical setup, and live session support

• Respond to student and trainer course-related inquiries via phone and email

• Maintain accurate and up-to-date systems and student resources, including manual data entry across platforms such as e-resource scheduler, D2L, Salesforce, and Dynamics

• Monitor course-related expenditure against budget and review future course volumes to ensure profitable delivery

• Manage cost data across all required systems

• Compile data and respond to administrative requests from regulatory bodies

• Produce and distribute course certificates and badges

• Support the Course Delivery Manager and Operations team with additional SQE1 & SQE2 preparation activities as needed

• Track and report project to your line manager

Required Qualifications, Capabilities, and Skills

• 2+ years Customer Service or Administrative experience

• Proficiency using Microsoft Excel

• Strong attention to detail

• Excellent written and verbal communication skills, with the ability to engage professionally with students, faculty, and external stakeholders

• Ability to manage competing priorities, plan effectively, and meet deadlines in a fast-paced environment

• Demonstrated adaptability and ability to work effectively in a changing environment

• Strong problem-solving skills, with the ability to handle inquiries and resolve issues efficiently

• Ability to collaborate effectively across teams and functions

Preferred Qualifications, Capabilities, and Skills

• Undergraduate degree

• Experience with Salesforce and D2L