CPE (Customer Premises Equipment)Technical Investigation Engineer

CPE (Customer Premises Equipment)Technical Investigation Engineer in Ipswich (IP1) | Flint Technology Services Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search These jobs were popular with other job seekers HPC engineer EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED Cambridge (CB1) £450 per day 1 day ago Installation Engineer Sureserve Group Stowmarket, Suffolk, IP14 1WF £32,287.5 - £60,000 1 week ago CPE Technical Investigation Engineer Hays Ipswich (IP1), IP1 £250.0 - £353.49 per annum + £353.49 1 week ago Lab Infrastructure Test Engineer - Telco/Broadband Flint Technology Services Ipswich (IP1) 1 day ago Embedded Software Engineer - BSP Verso Recruitment Colchester (CO7), CO7 3 weeks ago Lab Infrastructure Engineer (QA) Infosec Ipswich (IP1), IP1 £300 - £350 per day 1 day ago Junior/Intermediate Electrical Design Engineer Hays Ipswich (IP1), IP1 £38000.0 - £42500.0 per annum + 42500 3 days ago Software Engineer Platform Recruitment Limited Waterbeach, Cambridge (CB5) From £45,000 to £55,000 per annum 2 months ago Mobile Generator Engineer Path Recruitment Ltd Stowmarket (IP14) £40k - 50k per year + Overtime + Benefits + Progression 1 month ago Chief CPU Architect Microtech Global Ltd Cambridgeshire Up to £160,000 per annum 4 weeks ago CPE (Customer Premises Equipment)Technical Investigation Engineer Flint Technology Services Ipswich (IP1) Freelance / Project collaboration Published: 1 day ago Apply Save CPE (Customer Premises Equipment)Technical Investigation Engineer Flint Technology Services Apply CPE (Customer Premises Equipment)Technical Investigation Engineer - Home Hub/Broadband My client a global telecoms provider is currently seeking a highly skilled CPE Technical Investigation Engineer to join their Home Hub In-Life team. This role is focused on the rapid investigation, replication, and diagnosis of complex customer and operational issues affecting my client's Home Hubs and associated CPE devices. The successful candidate will take ownership of challenging technical issues from initial escalation through to root cause identification, acting as the bridge between In-Life Operations and the firmware development teams. You will be responsible for recreating real-world customer issues within laboratory environments, producing high-quality technical evidence, and driving resolution through supplier and development teams. Above all, they are looking for someone who is technically curious, tenacious in pursuing root cause, and an excellent communicator who can clearly articulate complex technical issues to engineers, suppliers, and senior stakeholders alike. What you'll be doing Lead technical investigations into complex customer-impacting issues across Home Hubs, Wi-Fi systems, Digital Voice, and associated CPE products. Analyse logs, telemetry, packet captures, crash dumps, and customer evidence to identify likely causes of service failure. Design and execute laboratory test scenarios to rapidly reproduce field issues and validate hypotheses. Work closely with firmware development teams, chipset vendors, and suppliers to drive root cause analysis and defect resolution. Produce detailed technical reports, defect documentation, and reproduction steps to support prioritisation and fix development. Support major incidents and high-profile escalations by providing expert technical diagnosis and recommendations. Develop investigation tools and automation using Python and Linux-based environments. Validate fixes and improvements before deployment into the customer base. Identify trends and recurring failure modes across the Home Hub estate and proactively drive customer experience improvements. Skills and Experience Proven technical expertise in consumer devices, Embedded systems, and broadband CPE products. Strong practical experience testing and troubleshooting Home Hubs, gateways, or Embedded networking devices. Strong Python skills and a solid understanding of Linux. Strong understanding of TCP/IP Networking and broadband technologies. Good knowledge of Wi-Fi standards, RF fundamentals, and Wi-Fi chipset behaviour. Wi-Fi chipset and driver troubleshooting. Broadband technologies including FTTP, IPv4/IPv6, Digital Voice, TR-069/TR-369. Core dump and crash analysis. Jira, Git, GitLab, and automated test frameworks. Home networking, IoT devices, and customer connectivity services. Excellent diagnostic, troubleshooting, and root-cause analysis capability. Experience analysing technical logs, network captures, and system diagnostics. Ability to work effectively with engineering, development teams and suppliers to drive technical investigations to conclusion. Apply Flint Technology Services Other Sectors and Industries 2 Jobs Similar Cpe (Customer Premises Equipment)Technical Investigation Engineer Jobs Popular with Other Job Seekers HPC engineer EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED Cambridge (CB1) £450 per day 1 day ago Installation Engineer Sureserve Group Stowmarket, Suffolk, IP14 1WF £32,287.5 - £60,000 1 week ago CPE Technical Investigation Engineer Hays Ipswich (IP1), IP1 £250.0 - £353.49 per annum + £353.49 1 week ago Lab Infrastructure Test Engineer - Telco/Broadband Flint Technology Services Ipswich (IP1) 1 day ago Embedded Software Engineer - BSP Verso Recruitment Colchester (CO7), CO7 3 weeks ago Lab Infrastructure Engineer (QA) Infosec Ipswich (IP1), IP1 £300 - £350 per day 1 day ago Junior/Intermediate Electrical Design Engineer Hays Ipswich (IP1), IP1 £38000.0 - £42500.0 per annum + 42500 3 days ago Software Engineer Platform Recruitment Limited Waterbeach, Cambridge (CB5) From £45,000 to £55,000 per annum 2 months ago Mobile Generator Engineer Path Recruitment Ltd Stowmarket (IP14) £40k - 50k per year + Overtime + Benefits + Progression 1 month ago Chief CPU Architect Microtech Global Ltd Cambridgeshire Up to £160,000 per annum 4 weeks ago CPE (Customer Premises Equipment)Technical Investigation Engineer jobs CPE (Customer Premises Equipment)Technical Investigation Engineer jobs in Ipswich Engineering jobs Engineering jobs in Ipswich Technician jobs Technician jobs in Ipswich Jobs in Ipswich Full Time jobs Weekend jobs Retail jobs Summer jobs NHS jobs Night Shift jobs Apprenticeship jobs Immediate Start jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Administration jobs Apprenticeships jobs Tesco jobs Get hired. 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