Creative Ops Co-Ordinator

About us

We are The Very Group and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We’re just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and wellbeing.

About the role.

We have three exciting opportunities to join our Creative Operations team as a Creative Ops Co-Ordinator.
Two roles will be based at our Speke studio, and one at our Aintree studio.

In this role, you’ll play a key part in keeping our sample operations running smoothly - from intake and organisation to dispatch and return - ensuring everything is processed accurately and on time to support our creative and commercial goals.

As a detail-driven coordinator with a passion for operational excellence, you’ll manage sample workflows, maintain system accuracy, and collaborate with stakeholders across the business to deliver best-in-class sample management.

Key Responsibilities:

• Sample processing & logistics
  Coordinate the picking, dispatching, and returning of samples for all creative activity, ensuring full traceability via our sample management systems. You’ll receive and process new samples, resolve issues with buying teams, and prioritise workload to meet deadlines.

• System & data management
  Maintain accurate records of all sample movements across systems, including WMS and photo trackers. You’ll catalogue samples, manage tags, and ensure data integrity for smooth operations.
• Delivery & return management
  Prioritise pick jobs for internal and external shoots, monitor returns against SLAs, and escalate any delays or discrepancies. You’ll also process VM nominations and ensure timely dispatch for events and campaigns.
• Stakeholder communication & problem solving
  Act as the point of contact for sample-related queries, liaising with Buying, Planning, and Studio teams to resolve issues quickly and keep workflows on track.
• Operational support
  Support the wider Hello Studio team with process improvements, system updates, and occasional on-set assistance. You’ll also uphold health and safety standards and contribute to a positive, collaborative team culture.

About you

• Organised and detail-focused: You thrive on accuracy and efficiency, with strong prioritisation skills.
• System savvy: Comfortable using warehouse and sample management systems, with a keen eye for data integrity.
• Problem solver: Analytical and proactive in resolving issues and keeping workflows on track.
• Stakeholder friendly: Great communicator who builds strong relationships across teams.
• Studio aware: Understanding of how sample operations support creative output.
• Health & Safety conscious: Committed to safe working practices.
• Cultural fit: Positive, solutions-focused, and passionate about operational excellence.

Some of our benefits

• Inclusive culture and environment, check out our Glassdoor reviews
• £250 flexible benefits allowance to suit your needs
• 27 days holiday + bank holidays
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk

• Matched pension up to 6%
• More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.  

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a one-stage interview process for this position:

First Stage: A one-hour, face-to-face interview with the Hiring Team. This will cover your relevant skills, experience, and core competencies.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If you'd like to know more about our interviews, you can find out here.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.