Credit contorller

We are looking for a reliable credit control officer to join the team in Portsmouth.

Location: PO1 2AL

Hours: 37h a week, Monday to Friday 8.30 to 4 pm

Salary: 15.12/h PAYE

Job type: Temp, initially until the 31st of May 2027

You will make sure customers pay the money they owe the Council on time, and to make sure any queries are sorted out quickly.

You will work in a team of 8. The invoices you deal with cover many Council services, such as licensing fees, commercial rents, school facility hire, professional fees and service charges.

About the job

Make sure external customers pay what they owe on time and on the agreed terms
Follow up customer queries and check they are solved as quickly as possible, working with other Council teams and customers
Look after your own group of accounts, checking aged debt reports and phoning and writing to customers about bills that are due or overdue
Talk with customers about payment options and suggest the best way to collect or manage a debt
Enter customer billing details correctly on the computer system
Take payments over the phone
Produce monthly reports

Requirements

Proven experience in credit control and collections, with up-to-date knowledge
An understanding of billing and invoicing
Basic accounting skills and the ability to check and match customer accounts
Good IT skills, including Microsoft Office and accounts receivable software, and a keen interest in new technology
A good understanding of how data protection applies to credit control
Excellent people skills, and the ability to talk clearly and politely with all kinds of customers, both individuals and organisations
A confident, professional phone manner
Excellent writing skills for letters and emails every day
Strong negotiation skills and the ability to handle difficult cases so the outcome is good for both the Council and the customer
A willingness to work for the good of the team and grow in your role
The ability to organise your own workload and deal with changing prioritiesIf interested please apply with your cv or call Rocio (phone number removed).

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