To manage and maintain the sales ledger, ensuring timely collection of outstanding debts from customers, minimizing credit risk, and maintaining strong relationships with both internal and external stakeholders.
Key Responsibilities:
Monitor and manage customer accounts to ensure timely payment of invoices.
Contact customers via phone, email, and letters to chase overdue payments.
Allocate incoming payments to customer accounts accurately and promptly.
Set up new customer accounts and perform credit checks and risk assessments.
Maintain up-to-date records of customer interactions, payments, and account status.
Reconcile customer accounts and resolve queries and discrepancies.
Work closely with the sales and customer service teams to resolve invoicing or delivery issues.
Prepare and distribute regular reports on aged debt and credit risk to management.
Recommend accounts to be placed on hold or escalated to legal collections.
Assist with month-end closing processes relating to receivables.
Key Skills & Competencies:
Strong communication and negotiation skills.
High level of accuracy and attention to detail.
Ability to work under pressure and meet deadlines.
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