Credit Control

Credit Controller

UK • Hybrid • Competitive salary + benefits

At Focus Group, we’re one of the UK’s leading providers of business technology, communications and connectivity, supporting thousands of organisations with the tools they need to work smarter. We’re growing fast, but we stay grounded in our values—putting customers first, working collaboratively, and getting things done the right way.

We’re looking for a Credit Controller to join our Finance team. You’ll work closely with the Credit Control Manager, building strong customer relationships, driving timely cash collection, and resolving billing queries with confidence and professionalism

What you’ll do

• Manage collections and agree payment commitments with customers
• Negotiate payment plans and resolve overdue accounts
• Identify causes of late payment and work proactively to resolve them
• Handle billing queries and complete account reconciliations
• Request service restrictions in line with policy
• Process administration and liquidation claims

What you’ll bring

• Credit control or accounts receivable experience
• Confident communication skills and an excellent telephone manner
• Strong attention to detail and problem‑solving skills
• Calm, professional approach to challenging conversations

Nice to have

• Telecoms or technology sector experience
• Microsoft Dynamics 365 experience