Credit Control and Customer Administrator

Credit Control & Customer Service Administrator

Emersons Green, Bristol
£28,000 – £32,000 + benefits
Full-time | Office-based

We’re working with a growing business in Bristol looking for a Credit Control & Customer Service Administrator to join their team. This is a varied role combining customer service, credit control, and administration.

If you’re confident on the phone, organised, and comfortable handling payments and customer queries, this could be a great fit.

Please note: This role is available for an immediate start and will initially be offered on a temporary basis, with the potential to become permanent for the right candidate.

The Role

Act as a first point of contact for customer queries via phone and email

Manage complaints and resolve issues in a professional, timely manner

Monitor outstanding balances and follow up overdue accounts

Contact customers to discuss invoices and agree payment plans

Support with collections, including taking payments and setting up direct debits

Process customer orders and support new client onboarding

Maintain accurate customer records and account data

What We’re Looking For

Experience in customer service and administration

Confident handling calls, including outbound and payment-related conversations

Complaint handling and objection handling experience with a robust approach 

Ideally some exposure to credit control or debt collection

Strong organisation skills and attention to detail

Confident IT skills (MS Office and CRM/admin systems)

Able to work independently and as part of a team

What’s on Offer

£28,000 – £32,000 salary (depending on experience)

Medical cover

Birthday off

28 days holiday (including bank holidays)

Supportive, team-focused environment

35 hour working week with an early finish Friday! 

If you’re looking for a varied role where no two days are the same and you can build strong customer relationships while keeping things organised behind the scenes, we’d love to hear from you
Only candidates based in UK and eligible to work in UK are allowed