Credit Control & Query Resolution Administrator

Sewell Wallis is recruiting a permanent, full-time, experienced Credit Control & Query Resolution Administrator for a thriving company based in Harrogate, North Yorkshire.

The role requires excellent customer service skills as you will work closely with your key accounts, developing good working relationships to ensure that transactions run smoothly and any queries with customer's accounts are swiftly resolved to ensure no delays to payment.

What will you be doing?

• Building good working relationships with customers based on respect and trust
• Quickly raising any issues affecting expected payments with customers and agreeing resolution, to ensure payments are made on time
• Communicating any issues with Customer payments to Sales Operations and following up to ensure successful resolution
• Chasing overdue accounts by telephone and email
• Chasing payment of resolved queries
• Providing regular updates on progress of overdue accounts and escalating any issues preventing collection
• Pursuing overdue accounts and recommending and submitting seriously overdue accounts for legal action
• Recording and maintaining accurate customer records
• Achieving company targets for the reduction of debtor days and cash collection performance
• Understanding of queries raised and process of how to resolve issues
• Resolution of queries in a timely manner to ensure query value and volume are kept to a minimum
• Administrative and reporting duties as required for the efficient execution of the role

What skills are we looking for?

• Previous experience as an Credit Control.
• Strong written and verbal communication skills, coupled with an ability to use a variety of communication styles and tools to deliver a desired outcome.

What's on offer?

• Fantastic team culture.
• Free parking
• Profit sharing

If you are interested, please contact Hashim Sajjad

To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.