Credit Control Assistant

Job Title:

Customer Account Agent / Collections Assistant
Location:

Guildford
Salary:

£20,000 - £24,000 per annum, depending on experience + Quarterly bonus
Job Type:

Full time, Permanent
Guildways is a forward-thinking and innovative financial services business that has the ability to follow up on accounts receivables around the world. Guildways operates at a fast pace dealing with multiple accounts every month whilst maintaining very high, self-imposed, service levels to ensure that the expectations of its clients are surpassed.
About the Role:
A customer account agent is required to join our fast-growing business that provides a fast and effective national financial recoveries service to our clients.
Guildways (a trading name of Lovetts) are looking for a focused individual to assist in following up on accounts receivables owed to its clients. You will be responsible for managing client caseloads, by handling telephone calls and dealing with written correspondence.
The successful candidate will be responsible for managing large volumes of work on a daily basis, making outgoing telephone calls and handling incoming calls.
The role will also require the successful candidate to keep clients regularly updated as to the status of their case.
Key Objectives:
Assisting in increasing clients' recoveries year on year
Assisting in increasing sales; by client retention, extension into associated companies and identify opportunities to deliver additional services
The Candidate:
The Ideal candidate will be someone that has telephone experience and is able to speak confidently and clearly with people over the phone.
Essential Requirements:
Telephone experience and skills
Good written and oral communication skills
IT and Math literate
Good Negotiation skills with empathy
Positive Attitude
Accurate record keeping
Recording contemporaneous notes
Target driven
Ability to handle large workloads and high volumes of cases.
Problem solving
Team worker
Ability to organise and prioritise work
Benefits:
Quarterly bonus
Regular staff events
Employee benefit programme
Ongoing Training
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Candidates with experience of; Internal Account Manager, Sales Executive, Internal Account Executive, Account Manager, Inbound Sales, Client Services, Customer Service, Client Support, Telephone Customer Service, Telephone Sales Executive, Collections Assistant, Collections Administrator, Credit Controller, Credit Control, Administrative Assistant, Administrator, Client Services Administrator may also be considered for this role.

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