Credit Control Clerk

We are looking to hire a full-time Credit Control Clerk to join at an exciting time of our business growth. You will work within the Property Accounts Team and will be a strong and self motivated individual with excellent organisational and communication skills. You will be meticulous with a keen attention to detail and will strive to continuously improve systems and processes as well as being experienced in processing income received and having the responsibility to manage your own portfolio, under which a high volume of debtor calls is required along with great customer service skills. Having the ability to work well as part of a wider team engaging with 
our customers, Asset Management and Customer Engagement teams, providing an excellent service is essential to this role. 


The below details the main tasks that the clerk is responsible for, but not limited to: 

• Monitoring and driving down internal KPI’s 
• Reducing outstanding debtors balance 
• Adhering to Indurent Credit Control Policy 
• Regular ledger reviews with Asset Manager 
• Chasing payment using telephone/email 
• Dealing with and resolving tenant queries 
• Dealing with and resolving cash allocation queries 
• Provide information to assist with the instructing of debt collection agencies 
• Recommending action on recovery of problem tenants’ debt 
• Management of query resolution, chasing colleagues where required 
• Monitor and report on aged debtors as and when required 
• Develop and maintain active communication both within the Property Accounting Team and all internal departments 
• Daily Banking – Processing of online receipts and cheques (if required) 
• Suspense Account Management

• Strong communication and organisational skills 
• Strong Time Management Skills 
• Analytical Skills 
• Ability to manage conflict 
• Knowledge of business processes and procedures 
• Self-motivated with a pro-active attitude to conduct frequent face-to-face customer meetings 
• Proven experience within an operational department 
• Strong attention to detail 
• Experience in Property Services is desirable but not essential