Credit Control Manager

Credit Control Manager/ Annual Company Bonus/ Enhanced Benefits Package/ Industry Discounts/ Onsite Parking/ Development Opportunities

Forge Talent are recruiting on behalf of a highly successful business as they continue their growth plans. They are seeking an experienced Credit Control Manager to oversee and further develop team of credit controllers, enhance efficiencies across the department.

This is an excellent opportunity for a skilled people leader with experience of managing a robust Credit Control function within a multi-site organisation. You will be a driven and results focussed leader looking to add value to an industry leading business.

Credit Control Manager Role Overview

• Lead, mentor, and develop a team of Credit Control Specialists, building a high-performing, customer-focused culture.
• Proactively motivate and manage the Credit Control Team to achieve timely collections of outstanding amounts and minimise aged debt.
• Oversee the team to ensure accurate and timely customer invoicing in line with individual contracts and service agreements.
• Maintain a proactive approach to credit risk management by setting and reviewing customer credit limits, ensuring adherence to credit policies,
• Effectively manage escalations and customer disputes to resolve overdue balances.
• Provide regular reporting and commentary to the senior management team on aged debt, cash collections, and credit risks.
• Ensure a commitment to continual improvements, collaborating with the wider business to enhance credit control processes.
• Play an active role in the optimisation of company software, ensuring alignment with operational and financial requirements.
• Define and monitor key performance indicators for data accuracy, collections performance, and team productivity.
• Promote best practice, ensuring efficiencies across customer onboarding and credit assessments
• Ensure compliance with internal control frameworks, data protection requirements, and external regulatory standards.

Credit Control Manager Required Experience:

• Previous experience as a Credit Control Manager with proven results of developing a team and improving efficiencies.
• Experience of working in a similar capacity in either a retail or multi-site business environment is highly advantageous.
• Proven leadership and team development skills with experience of managing and mentoring a team of credit controllers.
• Full understanding of credit risk, Business to Business invoicing, collections, and data governance best practice.
• Excellent analytical skills, with the ability to provide detailed reporting.
• Excellent communication, and interpersonal skills, with the ability to build strong relationships and influence decision making across multiple departments.
• Advanced Excel and ERP systems skills (Experience of using Microsoft Dynamics 365 is highly advantageous)
• A high degree of accuracy and attention to detail
• Strong problem-solving skills with the ability to take the lead on escalated issues and queries.
• Effective time management skills with the ability to prioritise personal and team tasks inline with business demands.

Although some flexibility is available, this is an office based role and applicants will be required to be (currently) located within a commutable distance of Blacburn.

If you are an experienced Credit Control Manager looking for an opportunity to utilise your skills within a rewarding and high performing environment, we are very keen to speak with you. Please contact Rosie at Forge Talent or submit your CV for review.