Credit Control Manager

Credit Control Manager
Ipswich

Pure are seeking an experienced and motivated Credit Control Manager to lead the credit control function within a well-established and growing business based in Ipswich. This is an excellent opportunity to take ownership of a key financial area, driving improvements, managing a dedicated team, and ensuring effective credit management across the organisation.

Key Responsibilities

• Lead, mentor, and support a team of credit controllers, promoting a culture of accountability and high performance.
• Oversee day-to-day credit control operations, ensuring timely and accurate collection of outstanding debts.
• Manage and resolve complex and escalated debtor issues, including the negotiation of repayment plans.
• Oversee account reconciliations, ensuring accuracy and identifying discrepancies promptly.
• Work closely with suppliers and vendors to manage account queries, resolve disputes, and maintain strong relationships.
• Monitor aged debt, produce detailed reports, and provide insights and recommendations to senior management.
• Develop and implement strategies to improve cash flow, reduce debtor days, and minimise risk of bad debt.
• Ensure compliance with internal policies, financial regulations, and relevant legislation.
• Collaborate with finance, sales, and operations teams to align credit control processes with wider business objectives.
• Deliver clear reporting on performance against KPIs, highlighting trends and risks.

About You

• Proven experience in a credit control management role, ideally within a fast-paced or service-led environment.
• Strong leadership and team management skills, with the ability to coach, motivate, and develop staff.
• Confident in handling complex debtor accounts and resolving disputes effectively.
• Skilled in reconciliations and experienced in managing supplier/vendor relationships.
• Excellent communication and negotiation skills, both written and verbal.
• Commercially astute, results-driven, and analytical in approach.
• Proficient in credit control systems and Microsoft Office, particularly Excel.

This role offers the chance to shape and lead a critical function within a respected Ipswich-based business. You’ll be joining a supportive environment with the opportunity to make a real impact, drive efficiencies, and contribute to continued success and growth.