Credit Control Manager

We're looking for a Credit Control Manager to take hands-on ownership of day-to-day cash collection and application across OVG's UK and European division. Reporting into the Head of Credit Control, and working closely alongside the Order to Cash Manager, you'll be fundamentally responsible for getting money into the business — chasing outstanding debt, resolving queries, and keeping collections on track across a complex, multi-entity business.

You'll manage a small team of two Credit Controllers, providing day-to-day direction, support, and oversight, while remaining close to the detail yourself. This is an operational, nuts-and-bolts role suited to a reliable, responsive, and proactive mid-level manager who's comfortable rolling up their sleeves alongside the team.

What You'll Be Doing

 - Owning day-to-day cash collection and cash application across the division, working to clear targets set by the Head of Credit Control
 - Managing and supporting a team of two Credit Controllers — allocating workload, monitoring performance, and stepping in on complex or escalated accounts
 - Chasing outstanding debt and proactively managing aged debt across multiple entities and revenue streams
 - Accurately applying and allocating cash, ensuring ledgers are kept clean and up to date
 - Resolving day-to-day billing queries and disputes, escalating more complex issues to the Head of Credit Control where needed
 - Maintaining strong working relationships with internal stakeholders (sales, operations, commercial teams) to unblock collection issues quickly
 - Supporting the Order to Cash Manager on cross-functional issues affecting billing accuracy and collections
 - Producing regular reporting on collections, aged debt, and team performance for the Head of Credit Control
 - Helping maintain consistent processes and standards across the credit control team
 - Using NetSuite to manage accounts, process cash, and report on performance

Key System in Use = NetSuite

What We're Looking For

 - At least 3 years' experience in credit control, including some experience managing or leading a small team
 - Strong hands-on experience with cash application and collections in a fast-paced, multi-entity environment
 - A reliable, responsive, and proactive approach — someone who takes ownership and follows through
 - Good organisational skills and attention to detail, with the ability to manage a varied workload
 - Confident communicator, comfortable liaising with internal stakeholders and resolving queries directly
 - Familiarity with NetSuite advantageous; experience with Concur and/or Coupa also useful
 - Comfortable working in a growing, fast-moving business where things don't always sit still

Good to know

This role is based in London on a hybrid basis — three days per week in the office, two days remote. You'll need to be London-based or able to commute comfortably to the office three days a week.

OVG is not a steady-state business — it's growing, it moves quickly, and the finance function is expected to keep pace with that. This is a great opportunity to build solid, hands-on credit control experience within a business spanning some of the most interesting sectors in live entertainment and hospitality, with scope to progress as the team and function grow.

Salary: depending on experience, plus performance-related bonus, private healthcare, corporate gym discount, and a broader benefits package to be discussed at interview.