Credit Control Manager

Credit Control Manager (Hybrid)
Glasgow
£40,000

Flexible Working | Excellent Benefits | Great Office Culture

Are you an experienced Credit Control Manager who enjoys leading a team, improving processes and making a real impact?

I am recruiting on behalf of an established and growing business in Glasgow that is looking for a confident Credit Control Manager to take ownership of its Credit Control function.

This is a fantastic opportunity to join a successful business, manage an experienced team and have the autonomy to improve and streamline existing processes.

What's in it for you? ✨
* Hybrid working opportunity following probation
* 4pm finish on a Friday following probation (12:30pm on bank holiday weekends)
* Monthly fully paid staff lunch
* Performance based bonus
* Your birthday off
* Enhanced parental leave

The Role
Reporting to the Financial Controller, you will take responsibility for the day-to-day management and performance of the Credit Control function.
You will:
* Lead, motivate and develop an experienced Credit Control team
* Manage team KPIs, SLAs and overall collection performance
* Implement effective debt collection strategies
* Monitor and reconcile complex customer accounts
* Identify opportunities to streamline and automate Credit Control processes
* Work closely with Finance to support cash flow forecasting
* Manage escalated accounts and complex customer queries
* Build strong relationships with customers and internal stakeholders
* Liaise with legal advisors, debt collection agencies and other third parties
* Produce Credit Control reports and present performance to senior management
* Manage direct debit reviews, rejected payments and associated customer communications
* Ensure processes remain compliant with relevant legislation and best practice

What I'm looking for
* Proven experience managing a Credit Control team
* Strong background within a fast paced, high volume Credit Control environment
* Confident people manager who can motivate, coach and develop a team
* Experience improving, streamlining or automating processes
* Strong account reconciliation skills
* Excellent communication and relationship management skills
* Confident dealing with escalated or complex accounts
* Strong Excel and general IT skills
* Highly organised with excellent attention to detail
* CICM qualification would be advantageous but is not essential

This is an excellent opportunity for an experienced Credit Control professional who wants more than just a standard management role. You will have the chance to lead an established team, influence how the function operates and drive genuine process improvements within a growing business.

Interested? Apply today or get in touch with me directly for a confidential conversation about the opportunity.

(url removed) / (phone number removed)

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