Credit Controller

If you’re a confident communicator with a sharp eye for detail and the ability to handle sensitive financial matters, this Credit Controller role could be your next step. Working for a successful legal organisation that values performance and professional growth, you'll play a crucial role in managing debts while maintaining strong customer relationships.
With hybrid working (2 days from home), 26 days of annual leave, and an annual bonus scheme, this is a rewarding role for someone who knows how to navigate challenging conversations effectively. You'll also benefit from study support, tech and gym discounts, regular team lunches, and a supportive team environment.

Reporting to the Credit Control Manager, you will:

• Chase outstanding debts via phone, email and letter - credit control
• Liaise with customers to resolve queries and agree on payment plans
• Initiate legal proceedings if necessary, and issuing relevant letters
• Take inbound and making outbound calls to customers
• Assess customer affordability through completion of income and expenditure forms
• Support the Credit Control Manager

What you will need:

• Previous experience in a similar role, such as: Credit Controller / Collections Agent / Credit Control Clerk / Recoveries Agent / Debt Collection Agent / Customer Service Representative / Customer Support Officer
• A confident and professional telephone manner
• The ability to handle sensitive financial matters with resilience and tact

What you will get:

• Hybrid working (2 days a week from home)
• 26 days annual leave plus bank holidays
• Annual bonus scheme
• Study support
• Team lunches
• Tech and gym discounts
• Onsite parking
• Cycle to work scheme

If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you!

We take your application seriously and WE RESPOND TO EVERY APPLICATION…because getting a job is hard enough.

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