Credit Controller

Your new company
Hays is delighted to be partnering exclusively with a highly regarded business in Telford, seeking an experienced Credit Controller to enhance their team. In this pivotal role within the finance department, you will oversee debtor balances and collections, ensuring efficient payment processes while managing risk. You'll also play a key role in fostering strong relationships with customers, clients, and third parties.

Your new role
You will take charge of minimising aged debt, working proactively alongside key internal teams, including Account Managers and Sales, as well as external stakeholders. Your role will be instrumental in supporting the company's cash flow and ensuring seamless financial processes.

• Oversee and manage the debtor ledger, ensuring timely collections
• Communicate with clients regarding overdue payments through phone, email, and letters
• Assess new credit applications and regularly review existing customer credit limits
• Maintain accurate records of communications and collection activities
• Utilise digital tools effectively to track accounts and payment histories
  • Collaborate with Sales, Customer Service, and Finance teams to resolve disputes
  • Generate regular reports on debtor status, aged debt, and credit risk for senior management
  • Negotiate repayment plans and escalate legal proceedings if necessary
  • Assist in month-end processes related to accounts receivable
  • Record financial receipts and reconcile company bank accounts
  • Prepare and distribute monthly account statements to ensure clarity on outstanding balances
  • Reconcile transactions between Stripe and internal booking systems
  • Process cheque payments and deposits

What you'll need to succeed

• Strong communication and negotiation skills, with confidence in handling customer interactions
• A proactive approach to debt management, ensuring targets are met
• Resilience and professionalism, particularly when dealing with challenging situations
• Emotional intelligence and the ability to navigate sensitive customer scenarios while enforcing credit control policies
• Excellent attention to detail, organisation, and time-management abilities
• Capability to work independently, manage multiple priorities, and adapt to change
• Sound knowledge of credit control principles and financial processes

What you'll get in return
Joining this esteemed organisation means becoming part of a welcoming, supportive team in a respected company. In addition to a competitive salary, you'll benefit from an attractive package and hybrid working arrangements following probation. This is an exciting opportunity to make a meaningful contribution to the business and shape its financial success.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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