Credit Controller

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

We are seeking a Credit Controller to join a well-established and dynamic Credit team.

As a Credit Controller you will be part of a very successful and motivated team. Your key objectives will be to deliver against cash collection, aged debt reduction and improve external debt collection; whilst maintaining high customer service standards.

Hours of Work: Monday - Friday 08:30/9:00 - 17:00/17:30 (37.5 hours)

Salary: £23,809.50 per annum (Opportunity to earn an additional £200 if team achieve targets)

Location: Nelson

Responsibilities

• Actively chase overdue Customer Accounts via letter and telephone.
• Liaise and work with Account Managers where required, to assist in the collection of debt.
• Promote Direct Debit conversion on all calls.
• Ensure that all customer queries are resolved in a timely manner.
• Work effectively with other departments and sites to ensure highest levels of Customer Service are given at all times.

• Excellent written, verbal and numerical skills
• Working knowledge of Microsoft Excel
• Pro-active attitude to account management
• Excellent follow-up skills and a positive attitude at all times
• Must be able to work on own initiative and also part of a team, in a dynamic and fast paced environment
• A high energy level with creative problem solving abilities

Benefits:

We offer the following benefits to our Credit Controller:

Our ethos is simple: the more you put in the more you get out.

We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married

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