Credit Controller

The Credit Control Officer will be responsible for managing the credit control process to ensure timely collection of outstanding payments, reducing bad debt exposure, and maintaining healthy cash flow. This role is key in supporting the business by monitoring accounts and liaising with customers and internal teams.

Client Details

Our client is a leading wholesaler based in Warrington, who pride themselves on excellent customer service and maintaining strong relationships with their clients. We are currently seeking an experienced and proactive Credit Control Officer to join our finance team.

Description

• Manage and monitor the company's debtor ledger to ensure timely collection of payments

• Follow up on overdue accounts via phone, email, and written correspondence

• Resolve payment disputes and queries promptly and professionally

• Work closely with sales and customer service teams to understand customer issues and negotiate payment plans where necessary

• Maintain accurate records of communications and payment plans in the system

• Prepare regular reports on credit control performance and aged debtors

• Support month-end financial processes and provide information for management reporting

• Assist with credit assessments and setting appropriate credit limits for new and existing customers

• Contribute to continuous improvement of credit control procedures

Profile

• Previous experience in a credit control or accounts receivable role, preferably within wholesale or a related industry

• Strong communication and negotiation skills with the ability to handle difficult conversations professionally

• Excellent organizational skills and attention to detail

• Proficient in MS Office, especially Excel, and experience with accounting/ERP software Sage

• Ability to work independently and as part of a team

• Strong problem-solving skills and a proactive approach

Job Offer

• Competitive salary starting from £30,000, with bonus potential based on performance

• Supportive working environment and opportunity for career development

• Pension scheme and other employee benefits

• Convenient Warrington location with good transport links