Credit Controller

We're recruiting on behalf of a prestigious professional services firm looking for a Credit Controller to join their small, dedicated collections team in Liverpool. This role reports directly to the Credit Control Manager and works closely with Partners, Secretaries, clients, and finance teams to manage and reduce aged debt.

You'll support specific fee-earning departments and liaise regularly with the London-based Working Capital Manager and Revenue Controllers. This is an excellent opportunity to join a collaborative team focused on improving processes, reducing lock-up, and hitting cash collection targets.

Key Responsibilities

• Proactively manage debtor balances for assigned groups.
• Chase overdue invoices by phone and email.
• Monitor and respond to the shared credit control inbox daily.
• Attend regular Teams/Skype meetings with London teams to review performance.
• Collaborate with Revenue Controllers to resolve queries and payment issues.
• Support daily cash collection monitoring and reporting.
• Assist the cashier team in reconciling payments.
• Maintain accurate data in the collections software.
• Contribute to ad hoc projects as required by Credit Control Manager or Revenue Controllers.

What We're Looking For
Essential Experience:

• 2+ year's experience in a similar role within professional services.
• High-volume invoice chasing experience.
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint).
• Good understanding of VAT.

Desirable:

• Legal sector experience.
• Familiarity with Aderant finance systems.
• Knowledge of Solicitor's Accounting Rules and billing processes.

Skills & Attributes:

• Strong client service mindset.
• Exceptional attention to detail and problem-solving skills.
• Effective communicator (written and verbal).
• Self-motivated, proactive team player.
• Ability to work under pressure and manage workloads independently.
• Professional approach and excellent interpersonal skills.

Benefits Include:

• Hybrid working model (3 days in-office).
• 25 days annual leave + discretionary December day off + optional extra 5 days purchase (pro rata).
• Enhanced maternity/paternity leave (up to 26 weeks full pay after 1 year).
• Comprehensive flexible benefits package.