Credit Controller

We are looking for a Credit Controller to join the Frontier team, based in Berwick-upon-Tweed, on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from the office and 2 days from home.

You will have a passion for customer service with an ability to work under pressure to achieve results. You will also actively promote collaboration within all sections of the business.

The Benefits

• Competitive salary
• Opportunities for a mixture of home and site working (to be agreed with Line Manager)
• 25 days holiday per calendar year with option to purchase up to 5 more days (subject to meeting eligibility requirements)
• Dedicated Learning & Development team to support you and your career
• Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
• Increased Maternity, Paternity & Adoption leave benefits for eligible employees
• Life Assurance scheme and pension plan with employer contributions of up to 7%
• Up to two days paid volunteer leave per year (only applicable to permanent employees)
• The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Women’s network groups.
• Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers

About You

• Experienced in Customer Service
• Ability to work on own initiative, make judgments and manage own workload.
• Strong communication skills
• Evidence of ability to develop effective working relationships
• Ability to negotiate and persuade to achieve results
• IT Literate with working knowledge of Microsoft PC applications

Your Role

As a Credit Controller your role will involve:

• Cash collection (in adherence with Company Credit Policy)
• Liaising directly with external customers to collect cash
• Escalation of debt collection via the Credit Control Supervisor
• Annual Credit Limit Reviews
• Maintenance of Customer Queries and Query Log Spreadsheet
• Administration of referred orders
• Credit management of payment runs
• Approval / Sign off Level in accordance with the Role
• General administration duties as required
• During seasonal peaks, such as Spring / Harvest, overtime may be required including early starts and Saturday mornings

We encourage candidates to submit their applications as early as possible and not to wait until the published closing date as applications will be reviewed and interviews may be booked in before that date.

We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

About Us

Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion. With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.

Our business approach is underpinned by our core values – Integrity, Customer First and Expertise – or ‘ICE’. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.

Commitment to Diversity and Inclusion

We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.

We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.

We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.