Credit Controller

Base location: Reading, hybrid working (2 days in the office per week) 
Salary: Up to £43,000 (depending on experience) 
Working Pattern: Permanent Full time with the option of hybrid working 

What You’ll Be Doing 

As a Credit Controller, you’ll take ownership of the end-to-end collections process, ensuring customer payments are received in line with agreed terms and aged debt is actively managed. 

Key responsibilities include: 

• Owning the reporting and tracking of aged debt, providing clear and insightful updates to the Collections Manager 

• Developing and managing customer-specific action plans to drive debt recovery 

• Proactively chasing outstanding payments via phone and email 

• Managing your own ledger and maintaining strong customer relationships 

• Resolving disputes and queries by collaborating with internal teams and stakeholders 

• Conducting credit checks to assess new and existing customers 

• Processing cash allocation and supporting ERP system activities 

• Handling invoice and credit note queries from a shared mailbox 

• Raising credit notes in line with internal approval processes 

What We’re Looking For 

We’re looking for someone who combines strong financial awareness with excellent communication and problem-solving skills. 

You’ll bring: 

• Proven experience in credit control or a similar finance role 

• Strong communication skills with the ability to engage stakeholders at all levels 

• Confident negotiation skills and a solutions-focused approach 

• Good numerical and analytical ability to track and communicate financial data 

• The ability to work independently and meet deadlines 

• A collaborative mindset and strong interpersonal skills 

Desirable Experience 

• Knowledge of best practice debt collection processes 

• Experience with credit checking tools (e.g. CreditSafe) 

• Understanding of how credit control supports wider business performance 

Technical Skills 

• Strong Microsoft Office skills 

• Experience using ERP systems 

• Ability to communicate clearly and tailor your approach to different audiences (e.g. customers, Finance, Sales, senior stakeholders) 

Next Steps 

Apply online today! We’ll be in touch after the closing date to confirm the outcome of your application. 

For any questions, please contact: [email protected]