Credit Controller

Job Description

The role of Credit Controller is part of the Financial Operations team and will report into the Credit Manager. We are seeking an experienced Credit Controller to join the team our exceptionally strong and supportive team

We can offer you
A culture of trust and empowerment with responsibility and autonomy over your work
The support and encouragement of a great team behind you and friendly colleagues who all want to help you thrive
A competitive package with great benefits

What you will be doing:
Work with a team of Credit Controllers.
Managing own clients and prompt collection of debtors in line with the Credit Policy.
Debt chasing by phone, email and letter
Travel to other office locations to review queries with teams as necessary.
Minimise overdue debt and achieve monthly cash collection targets.
Manage invoice query and account issue resolution.
Hold meetings with the legal teams to manage potential risk.
Identifying and escalating any potential difficulties on payment collection
Issue monthly statements.
Other adhoc duties as required by your Manager.

What you will need:
Previous experience in a Credit Collection role preferably within the legal sector but not essential
Knowledge of Aderant systems (desirable)
Highly computer literate - Excel, Outlook
Analytical and highly organised
Good telephone manner
Good communication skills
Team player
Ability to work to tight deadlines and work on own initiative
Able to cope with multiple priorities and changing environment
Excellent attention to detail and high degree of accuracy is imperative
Ability to build strong relationships and influence internal and external stakeholders
Strong commercial focus and good business acumen
Passionate and committed to achieving results
Ideally experience from both B2B and B2C

Benefits, Agile Working and Additional information
We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon, Lincoln and Sheffield.

This role will be a hybrid of home working and from our Birmingham hub .

Want to find out more about our amazing benefits?

Our team:

To provide truly outstanding client service we work as one team. Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market leading expertise to our clients. The Groups include; Finance, Operations, HR, Clients & Markets, IT, Risk and the Executive Leadership team.

Our Finance team is made up of over 40 people who work from a variety of our office locations. The work is split into four core areas; Financial Accounting, Financial Operations, Business Partnering and Partner Services.

The team work closely with our other business operations teams to provide a first class service. They are responsible for the sound financial management of the firm, including cash flow, budgeting, internal and external reporting and audit. They have responsibilities for the safe-keeping and operating of our clients’ funds held on account and also deal with payroll, credit control, work-in progress, partner finances and tax returns. The team also provide bespoke finance business partnering support to all other areas of the business.

Additional information:
Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities
Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.