Credit Controller - Prelitigation

Rentokil Initial Credit Controller

Join Our Team and Make a Difference!

We are currently seeking a Credit Controller to join our dedicated team at the Dudley office. If you have previous experience working in a collections environment and can support enhancing the credit control function, this could be the perfect opportunity for you! 

Why Join Rentokil Initial?

• Competitive Salary Package: Start from £24,991 per annum depending on experience
• Benefits: Discount scheme, bonus and career opportunities
• Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week) Hybrid role, Tuesdays and Wednesdays in the Dudley office
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As a Credit Controller, you will be responsible for maximising the collection of debt, while ensuring that the debtor days are reduced in line with company targets.  This position is working mainly within the Prelitigation Team

Key Responsibilities:

• Debt management and collection of customer accounts with an emphasis on reaching a resolve to feedback to the customer and/or business
• Responsibility for your section of the ledger
• Achieving agreed collection targets
• Providing reports on the performance of accounts
• Controlling and monitoring the daily debt
• Monitoring cash allocation and proposing corrective action on allocated accounts where needed
• Escalating serious issues to the Team Leader or Credit Manager
• Providing an excellent level of customer service and confident communicator
• Resolving all business queries within agreed timeframes
• Ad hoc administration duties

• A minimum of 2 years experience within a collections environment

• ICM qualification would be advantageous
• Ability to initiate and facilitate continuous improvements
• Work to strict timeframes
• Ability to maintain a high level of accuracy
• Excellent IT skills including MS Office and Pivot tables
• Understanding of audit controls
• Excellent written and spoken communication skills
• Good organisation skills

• Additional opportunities to earn more with regular bonus and commission schemes.

• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

Be Yourself in Your Application! 

At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

Website: https://www.rentokil-initial.co.uk/

LinkedIn: https://uk.linkedin.com/company/rentokil-initial-uk

Facebook: https://www.facebook.com/RentokilInitialCareersUKIE

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here