Credit Risk Policy Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Credit Risk Policy Manager.

The Risk Policy and Projects Team own the Customers in Financial Difficulty policy and are responsible for ensuring that the 1st LoD (Line of Defence) adhere to the policy. The Customers in Financial Difficulty policy aims to provide fair customer outcomes for those in or approaching financial difficulty, typically manifesting in arrears. The 2nd LoD Risk Policy and Projects team is responsible for providing Risk Steward oversight to the activities performed by the 1st LoD Financial Support team. 

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Responsible for maintaining the UK RBW (Retail Banking and Wealth) Customers in Financial Difficulties Policy for both Collections and Recoveries including the Annual Policy Review, reflect changes in regulation and advances within the industry and on-going maintenance


• Setting, developing and monitoring adherence to the Customers in Financial Difficulties policy, ensuring the banks approach drives good customer outcomes and meets internal standards


• Ensuring that there is appropriate oversight of policy adherence by the 1st LoD and risk stewardship of Debt Collections Agencies and Debt Purchasers


• Ensuring that the Forbearance Tool kit meets the needs of our customer base, agreeing additions / changes supported by business case


• Support Credit Risk activity in delivery of the banks commercial strategy related to management of accounts in Recoveries


• Supporting change initiatives and operational change programmes, escalating any concerns appropriately


• Working with areas such as the Financial Support Team to deliver Collections and Recoveries change across the organisation


• Providing general guidance/direction to mentor members of the team or develop their skills.

To be successful in this role you should meet the following requirements:

• Experience within a Risk discipline, within a Collections and/or Recoveries role


• Strong understanding of the regulatory and macro environments associated with Collections and Recoveries activities


• Knowledge of retail banking secured and unsecured credit products is beneficial but not essential


• Excellent stakeholder management skills and ability to deal with multiple stakeholders at any one time


• Strong verbal and written communication skills, using a range of methods, with experience in report and policy writing


• Excellent time management skills, with the ability to effectively managing multiple large workstreams concurrently within a project delivery environment.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: [email protected]