Credit Services Apprentice - Fixed Term Contract (2 years)

We are seeking to recruit a Business Administration Apprentice to join our Credit Services team on a 24-month contract. The overall purpose of this role is to support the team with cash allocation, completing administrative tasks, handling queries and providing excellent service to our Publishers and their customers whilst working toward a qualification.

You will be responsible for cash application, data maintenance and resolving queries via our ticketing system. You will have excellent communication skills and the ability to build strong working relationships.

This is a varied and challenging position which will involve:

• Cash application and reconciliation


• Providing excellent service and support, to agreed standards for our customers and publishers, taking ownership of all queries


• Administering and supporting the customer maintenance function within the team


• Assisting the team in chasing payments


• Providing cover for the team

The ideal candidate will have:

• GCSE grades 4 or above (or equivalent) in Maths and English















• Good organisation and time management skills















• Good working knowledge of Microsoft Office applications















• Excellent written and verbal communication skills

This is an exciting entry level role which will include study support toward a Customer Service Level 3 qualification with chance of progression within Credit Services upon completion.

Hours of work will be 9.00am-5.00pm Monday to Friday at our Basingstoke offices with the flexibility of two days working from home. There will be a half day study leave per week. 

Our fantastic benefits include free parking , Private Medical Insurance/Medical cash plan, pension scheme with generous employer pension contributions, employee discounts portal, 25 days holiday, on-site canteen, employee assistance programme and much more.

To see the full job description click here.

Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles. Please visit our website here for more information.

All applicants must have the right to live and work in the United Kingdom.

Closing date for applications: (30 May 2025)