Credit Support Officer | Hybrid

ZigZag is looking for a Credit Support Officer to join our team!

We’re looking for a talented and experienced Credit Support Officer to join our client's team to help customers to buy their dream property and progress in life. This role would be suited to someone who is passionate about joining a high-growth start-up in the fintech space, and who thrives in a fast-paced environment.

About the Client
They are a non-bank lender specialising in bridging loans. They fill a gap left open by traditional lenders by offering the only flexible and dependable bridging loan product in the market. They use technology to revolutionise the bridging loan experience and provide a solution fit for the expectations of today's customers.

Less than a year after launch, they passed $1billion in loan applications, and this is just the start!

The Role
As a small team, you will get the chance to build your credit knowledge, have an influence on the approval process and directly impact the success of Bridgit. We are a fast-paced, high potential business and you will get to be part of driving success in the industry from the day you start!

Our customers are at the core of everything we do - we go above and beyond to support them on their home owning journey

The specifics:

• Support Credit Analysts with ordering valuations and obtaining documents for verification that relate to the mortgage application approval process.
• Manage the application pipeline to ensure priorities, SLAs and deadlines meet inline team and company goals.
• Analyse key credit criteria to ensure the credit worthiness of an application prior to full assessment and approval.
• Liaise with internal and external stakeholders to solve customer or broker queries
• Have input into process improvement and credit automation
• Complete Quality Assurance on all approved loans to ensure adherence to compliance policies and procedures to ensure a high level of credit quality is achieved and maintained

Role requirements:

• Demonstrate financial acumen with a relevant background and experience in home loan application processing.
• Understanding of credit risk and evaluating credit worthiness.
• Experienced with financial software, CRM systems and Microsoft Excel for data analysis.
• Analytical skills with the ability to identify potential risks, whilst communicating these in a clear and concise manner.
• Friendly, energetic, authentic and bring a helpful approach to your work
• Ability to build and maintain strong relationships, both internally and externally
• Strong attention to detail ensures data integrity and identifies discrepancies.
• Excellent organisational and customer service skills, with strong written and verbal communications skills.
• You have a track record of getting it done. We are output focused.
• You are passionate to learn and develop, to get stuck in and to own your area of the business

Your commitment to excellence, customer care and teamwork, along with your willingness to create and take on opportunities will secure your future with this dynamic and growing team. If you feel you have the skills and experience needed to match this role, we would love to hear from you.