Crisis Recovery Worker

We are currently recruiting dedicated and compassionate Mental Health Support Workers / Crisis Recovery Workers to join a Mental Health Crisis Service based in Tunbridge Wells.

Location: Tunbridge Wells, Kent

Contract Type: Temporary to Permanent (Initial 3-Month Agency Placement)

Pay Rates (Umbrella):

Weekdays: £17.00 per hour Ltd. (Umbrella)
Weekends: £20.00 per hour Ltd. (Umbrella)This is a temporary-to-permanent opportunity, with an initial 3-month agency placement and the potential to become a permanent member of the team following a successful probationary period.

The service provides vital support to individuals experiencing mental health distress and crisis, offering support through face-to-face appointments, telephone calls, video calls, and email contact.

Key Responsibilities
Provide emotional support, advice, and guidance to individuals experiencing mental health crises.
Assess risk and identify the needs of people accessing the service.
Develop and implement appropriate action plans and safety plans.
Support individuals to manage factors affecting their mental wellbeing and physical health.
Accurately maintain records and case notes using electronic systems.
Liaise with healthcare professionals, community services, and external agencies.
Participate in risk assessments and safeguarding procedures.
Work collaboratively with colleagues to deliver a high-quality, recovery-focused service.
Attend supervision sessions, team meetings, and mandatory training.
Promote positive mental health awareness and recovery within the community.Essential Requirements
Level 2 Health & Social Care qualification (or equivalent).
Experience supporting individuals with mental health needs.
Excellent communication and interpersonal skills.
Ability to remain calm and professional in challenging situations.
Strong organisational and record-keeping skills.
Good IT skills, including Microsoft Office.
Ability to work independently and as part of a team.
Flexible approach to working patterns.
Ability to work on a rota basis within a service operating 24 hours a day, 365 days a year.Desirable
Level 3 Health & Social Care qualification (or equivalent).
Experience within crisis intervention, mental health recovery, community support, safe havens, or similar services.
Experience conducting mental health risk assessments.
Knowledge of local statutory and non-statutory mental health services.About You
You will be resilient, empathetic, and non-judgemental, with a genuine passion for supporting people experiencing mental health difficulties. You will be able to build positive relationships, work effectively under pressure, and contribute to a supportive and collaborative team environment.

Interested candidates should apply with an up-to-date CV and details of their current availability
Only candidates based in UK and eligible to work in UK are allowed