CRM and Sales Administrator

An Internal Sales and CRM Administrator position based in Redhill. Supporting the sales team, supporting the marketing strategy and managing customer relationships. This position is ideal for someone with excellent communication skills, attention to detail, and a knack for multitasking in a fast-paced environment.

Responsibilities and Duties

Sales Administrator

• Assist with sales activities including answering the phone and fielding sales calls
• Receive customer enquiries & create quotes on CRM system
• Receive & verify customer purchase orders, including customers' personal information and account/payment details; ensure that are added into the CRM system correctly.
• Process sales orders on MRP/CRM System; checking them for accuracy
• Organise deliveries through specified couriers using their own websites
• Contact customers by phone or email to answer queries and obtain missing information
• Process customer invoices through the CRM system and customer portals.
• Maintain and update sales and customer records on CRM system
• Actively communicate and liaise with other internal teams to ensure that company objectives are met.
• Manage personal and sales email inboxes

CRM Administrator

• Ensure data accuracy and consistency within the CRM, regularly conducting audits and cleaning tasks to maintain high data quality.
• Provide training and support to CRM users, addressing technical issues and offering guidance on best practices.
• Collaborate with the sales and marketing teams to identify and implement improvements in CRM workflows and processes.
• Support marketing manager to co-ordinate marketing campaigns within HubSpot, including email marketing, landing pages, forms, and social media posts.

Mandatory Requirements

• Proven experience in sales administration, CRM management, or similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• A proactive attitude with a commitment to continuous improvement.

Desirable

• Proficiency in CRM systems (e.g., Salesforce, HubSpot, or similar).

Key Skills and Competencies

• Microsoft Office – Word, Excel, Outlook - competent to basic level
• Experience with CRM systems such as Salesforce or HubSpot
• Excellent organisational and multitasking skills
• Good customer service work ethic
• Attention to detail.
• The ability to work individually and as part of a small team
• Excellent verbal and written communication skills
• Good standard of general education