CRM Coordinator

INTERNAL ONLY 

WHAT IS ON OFFER

We are seeking a dynamic CRM Coordinator to join our Sales & Marketing team based at our headquarters in Prescot, Liverpool, to play a key role in enhancing our CRM processes and ensuring seamless operations across the business. This is an exciting opportunity for someone passionate about CRM systems, strategy, and user support who thrives in a fast-paced, collaborative environment.

As a CRM Coordinator, you will help deliver a CRM system that enhances the customer experience while ensuring sales efficiency and data integrity. You will assist the CRM Specialist in implementing processes and solutions that support the compliant and efficient handling of sales activity.

You will play a key role in the global rollout, helping to drive business growth that aligns with our ambitious strategic direction of Alfred H Knight.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE 

Essential 

• An understanding and experience with Customer Relationship processes and methods is desirable


• Ability to learn new tools and systems quickly.


• Highly organised with excellent communication and interpersonal skills, with the ability to clearly inform others.


• Confident in dealing with internal stakeholders across various levels within a complex organisation.


• Additional language skills are desirable.

Required Competencies

• Highly motivated, with the ability to work on your own initiative in a dynamic work environment with changing priorities.


• You possess analytical mindset and strong  problem-solving skills, along with the willingness to challenge established ways of working.


• Excellent listening and interpersonal skills, capable of understanding complex problem domains.


• Ability to communicate effectively, capable of explaining complex technical concepts to non-technical stakeholders.


• Highly logical with the ability to interrogate application issues, identify root causes, and implement corrective actions.


• Comfortable presenting to groups of people on complex topics and strategic goals.

Required Work Experience

• Proven track record of staying organised, prioritising tasks effectively, and meeting deadlines.


• Experience dealing with internal stakeholders across various levels within a complex organisation.


• Experience with CRM systems is desirable, though not essential, however, the ability to quickly learn and adapt to new systems and tools is essential.


• Experience with identifying data quality issues and implementing corrective actions is advantageous. 


• Knowledge of customer experience mapping is advantageous, with a strong willingness to develop this skill further.

Required Qualifications

• A degree or equivalent qualification in a relevant field is advantageous but not essential.

Required Languages 

• Additional language skills are desirable. 

Travel

• This role may require occasional national and international travel.

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.