CRM Manager

Job Description
A mission-led organisation undergoing a digital transformation is looking for a CRM Manager to lead the development and optimisation of Microsoft Dynamics 365. This is a strategic yet hands-on role focused on embedding CRM at the heart of operations, driving insight, automation, and cross-functional efficiency. Working on a hybrid basis (3 days per week in office), the CRM Manager will play a key role in enabling personalised, data-driven support to a wide and valued community. UK-based applicants only - sponsorship is not available.

Role & Responsibilities

• Lead the ongoing configuration, development, and improvement of Microsoft Dynamics 365

• Manage CRM architecture, permissions, workflows, and business automation

• Oversee data governance, quality control, and GDPR compliance

• Drive the integration of CRM with finance, events, and volunteer management systems

• Deliver training and user documentation to support organisation-wide adoption

• Support the development of engagement models and journey mapping using CRM data

• Provide actionable insights through custom reporting and dashboards

• Champion best practice and system optimisation in alignment with strategic goals

Skills & Qualifications

Essential

• Proven experience managing and developing Microsoft Dynamics 365 CRM

• Strong understanding of CRM architecture, integrations, and business automation

• Experience with data governance, GDPR compliance, and consent management

• Skilled in translating business needs into CRM functionality

• Confident communicator with experience in training and stakeholder engagement

Desirable

• Experience in the charity or non-profit sector

• Knowledge of Power Platform, Customer Insights, or Dynamics 365 Marketing

• Familiarity with case management, supporter engagement, or fundraising systems

Benefits

• 10% employer pension contribution (with 5% employee contribution)

• Life assurance from day one

• Access to Employee Assistance Programme

• Flexible hybrid working (3 days per week in office)

• A meaningful role with real impact in a national organisation supporting vital communities