CRM Manager

CRM MANAGER

Are you ready to channel your creativity into elevating our thriving women's fashion brand to new heights? We're looking for a dedicated CRM Manager who can bring expertise, passion, and innovation to our growing team.

• 5+ years' experience in a similar role.
• On-site in Sutton Coldfield - free parking + flexi-hours.
• Up to £45K.

WHO ARE WE

We have been running over the last five decade's and growing rapidly through the last number of years as the eCommerce wing to our business has skyrocketed. Currently catering to over 1 million customers yearly and this number continues to grow with our success! We provide high quality fashion products, within the affordable and luxury fashion industry to our customers.

We strive to create a welcoming environment, where progression is certainly encouraged for our employees. Due to our constant expansion, we are seeking to add a CRM Manager to the team.

WHAT WILL YOU BE DOING

As a CRM Manager, you will support the end-to-end delivery of customer communications, from audience segmentation and campaign planning through to build, testing, and deployment as well as run a small team of execs.

You'll work closely with designers to brief campaigns and provide feedback, optimise marketing automation to increase engagement and retention, and conduct competitor research to identify new opportunities.

You'll help track and analyse campaign performance, produce reports for the marketing team, and contribute ideas to improve results. In this role, you'll play an important part in aligning CRM activity with wider business objectives, staying up to date with industry trends, and building your expertise in customer relationship marketing.

WE NEED YOU TO HAVE

• 5+ years in a CRM or Email Marketing position.
• eCommerce B2C experience.
• Confidence managing multiple CRM channels.
• Proficiency with ESP, SMS, CDP Platforms and Google Analytics.
• Fashion, eCommerce experience highly desirable.
• Excellent teamwork.

TO BE CONSIDERED…

Please either apply by clicking online or emailing me directly to . For further information please call me on . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Please note this role does not offer sponsorship so is only accepting applicants with full working rights in the UK.

CRM, EMAIL MARKETING, EMAIL CAMPAIGNS, KLAVIYO, MAILCHIMP, SALESFORCE, HUBSPOT, GOOGLE ANALYTICS