CRM Manager - Live Entertainment

An iconic live entertainment organisation is on the lookout for a talented CRM Manager to help them in elevating their customer communications. Reporting to the Director of Marketing, you'll join a collaborative team and play a vital role in delivering smart, personalised campaigns that connect with audiences across multiple touchpoints.

• Develop and deliver smart CRM strategies that boost engagement, loyalty, and retention

• Plan and execute targeted, multichannel campaigns (email, SMS, MMS, app) to drive audience growth and repeat visits

• Use tools like Dot Digital to build personalised, data-driven campaigns and test what works

• Create impactful email content using design systems and HTML - making tweaks as needed to optimise performance

• Analyse customer data to unlock insights, power segmentation, and shape future strategy

• Track campaign performance and turn results into clear, actionable recommendations

• Map and refine customer journeys to enhance every step of the experience

• Confidently present strategies and outcomes to internal stakeholders and commercial partners

• A strong background in CRM marketing with a proven track record of results

• A data-first mindset with great analytical skills

• Proficiency in HTML and email design tools

• A confident communicator who can bring numbers to life and influence decisions

• Collaborative, proactive, and passionate about the power of personalised marketing

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.