CRM Product Manager

CRM Product Manager | Salesforce CRM | Product Delivery | Features | Digital Transformation | Hybrid (1 day per week in the Cardiff office) | £50,000

We're supporting a newly formed, fast-growing digital product hub of a global not-for-profit organisation. As part of their continued transformation, they're hiring a CRM Product Manager to drive internal product solutions that streamline global sales, marketing, onboarding, and customer engagement.

The role: You'll take ownership of Salesforce CRM-based digital tools used by internal teams, manage the full product lifecycle, and collaborate with 15+ departments to improve operational efficiency. These are pivotal roles in a highly cross-functional environment, shaping the future of how the organisation engages with schools around the world.

The skills and experience we are looking for:

• Hands-on experience using Salesforce as the core product platform (other CRM experience could also be applicable)
• Confident communicator with internal stakeholders across sales, marketing, customer success, and operations
• Experience in internal business operations and process improvement
• Proven background in product delivery - from discovery to release
• Familiarity with Agile ways of working and product backlog management
• Strong communication skills, both written and oral.

Working pattern: Hybrid - 1 day per week in the Cardiff office (or 2 days every fortnight).

Alongside the salary, the benefits include:

• 10% employer pension contribution
• 25 Days annual leave, plus public holidays
• Life assurance 4x annual salary
• Flexi-time
• Health and wellness schemes
• Cash back opportunities available from a wide range of retailers
• Employee Assistance Programme
• Free on-site car parking
• Paid volunteering leave
• Excellent continuous professional development
• Flexible benefits allowance at 1.5% of your annual salary

You'll be working on meaningful innovation in a high-impact, ethical industry - if that sounds of interest to you then please apply, or reach out to for more information.

CRM Product Manager | Salesforce CRM | Product Delivery | Features | Digital Transformation | Hybrid (1 day per week in the Cardiff office) | £50,000

RSG Plc is acting as an Employment Agency in relation to this vacancy.