Crowd Safety & Security Manager

Job Summary:

Company: Academy Music Group

Location: Remote working with travel to venues around the UK

Reports to: Head of Crowd Safety and Security

Working Hours: Full time

Job Type: Permanent

Role Description

The Crowd Safety and Security Manager provides operational, administrative, and analytical support to the Head of Crowd Safety and Security across all AMG venues, helping to implement security management plans, monitor standards, and support incident and training processes.

The role supports the effective delivery of crowd safety and security activity at all AMG venues, ensuring that venue teams, third party security providers and stakeholders are equipped with the information, tools, and coordination needed to maintain a safe environment for patrons, staff and performers. Working closely with the Head of Security and Crowd Safety, the post holder helps turn policies and strategic plans into practical documentation, checks, and follow up actions.

Who you are

Competencies / Skills / Knowledge / Experience

• Experience in crowd management, event security, or venue operations, ideally within the music or entertainment industry.
• Working knowledge of crowd behaviour, risk assessment principles, and relevant safety regulations, with a willingness to progress formal qualifications.
• Strong organisational skills, with the ability to manage multiple tasks such as documentation, tracking actions, and coordinating information across venues.
• Confident communication skills, with the ability to liaise professionally with venue management, security contractors, and other stakeholders.
• Proficiency in relevant software applications for incident reporting, scheduling, and internal communication.
• Ability to remain calm and methodical when supporting incident responses, debriefs, or high-pressure situations.

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Self-motivated with the ability to work remotely and manage own workload.
• Comfortable with regular UK travel to venue sites to support audits, training, and event operations.
• Collaborative mindset, supporting a culture of security awareness and accountability across venues.

What the role includes

• Assist in the development, distribution, and version control of security management plans, crowd safety plans, SOPs, and event documentation across all venues, ensuring documents reflect current standards and guidance.
• Support the Head of Crowd Safety and Security in coordinating venue risk assessments, collating information, tracking actions, and maintaining central records.
• Help monitor crowd safety and security performance by gathering incident reports, compiling data, and preparing summary reports and dashboards for review.
• Coordinate and log training activity, including maintaining training matrices, tracking completion of mandatory modules, and supporting the organisation of tabletop exercises and briefings.
• Assist with venue visits and audits, documenting findings on barriers, exits, emergency lighting and other safety equipment, and tracking remedial actions to completion.
• Support communication between venues and third-party security providers, helping to share briefings, standards, and feedback in a timely and consistent manner.
• Contribute to the monitoring of industry trends, best practice and regulatory updates by gathering information and supporting the integration of changes into policies and procedures.
• Provide admin support around incident management, including collating statements, maintaining logs, and assisting with debrief documentation and action tracking.
• Promote a culture of security awareness by helping to prepare staff communications, briefing materials and simple guidance for venue teams.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.

AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: Thursday 29th January 2026. We reserve the right to close applications at any time so encourage early application where possible.

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