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Culture Lead

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Job Description - Culture Lead


Summary

 


Salary: Competitive salary and package 




Grade: 3A 




Reporting Line: Head of Inclusion, Wellbeing & Engagement  




Contract Type: Fixed Term Contract 24 months  




Location: London – with travel 




Closing Date: 10th June 2026  


What to expect

As a Culture Lead you will join us on our journey and undertake a truly transformational role reporting into Head of Inclusion, Wellbeing & Engagement.


The Culture Lead will play a key role in activating and embedding organisational culture change at scale, working through senior stakeholders and employee networks to drive engagement, behavioural change, and alignment to cultural priorities. 



 This role focuses on building and mobilising internal communities, delivering high-impact engagement initiatives, and equipping leaders and managers to role model and sustain cultural transformation. This role will partner with Internal Communication and specialist across the organisation to ensure the reinforcement and alignment of messaging to build momentum towards our desired culture. They will drive a culture of inclusion, continuous improvement, and high performance across their teams.  



 

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 



  • 27.5 days annual leave that increases with tenure  

  • Up to 18% individual performance-based incentive scheme 

  • Car allowance 

  • Generous pension contribution 

  • Life assurance 

  • Income protection after 12 months service 

  • Full support from our employee assistance programme and access to our employee benefits platform  

  • Ever-evolving learning and development opportunities 


Our commitment to embracing diversity extends beyond just words. We foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all. 

What you’ll need to succeed


You will be an experienced Culture Lead with excellent communications skills and the ability to influence and add value to this important project  


Experience and Qualifications 



  • Experience in culture change, engagement, organisational / learning & development, or change programmes 

  • Strong capability in programme delivery and stakeholder coordination 

  • Experience working with employee networks and engagement communities 

  • Ability to translate strategy into engaging, practical initiatives 

  • Strong organisational skills with ability to manage multiple initiatives simultaneously 

  • Substantial experience in establishing successful, cross-functional, stakeholder relationships.  

  • Demonstrate experience successfully delivering projects with clear outcomes

  • Demonstrable experience of successfully delivering projects with clear outcomes 


 Skills and Capabilities  



  • Excellent facilitation and communication skills (including written) 

  • High levels of collaboration and influencing capability 

  • Strong commercial understanding, using data and insight to shape informed and effective business decisions 

  • Excellent influencing and communication skills with the ability to utilise a range of techniques to deliver messages effectively, make an impact, and drive a successful outcome.  

  • Ability to develop and maintain strong relationships with senior stakeholders and managers to build support for functional plans and activity. 

  • Ability to plan and deliver colleague and business-wide events, with flexibility to travel as required. 

  • Ability to design and develop culture toolkits, facilitation guides and practical resources to support leaders, managers and colleagues. 

  • Acts as an expert advisor, applying advanced knowledge of their own specialism as well as broad knowledge of related areas. 


 Success Measures 



  • Strong engagement and activation of internal culture networks 

  • Successful delivery and impact of organisation-wide culture initiatives (roadshows, campaigns, workshops) 

  • Improved employee engagement and alignment to cultural behaviours 

  • High adoption and effectiveness of manager toolkits 

  • Positive feedback from senior stakeholders and employee communities 


About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.


 


Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.


 


If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.


 


As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]


 


We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.


Original job Culture Lead posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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