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About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
CUPRA Specialist – Manchester
Salary £30,000 per annum
Position: Permanent Full Time
Monday: 10:00 am – 17:00 pm Tuesday – Saturday: 9:00 am – 18:00 pm Sunday: 10:00 am – 16:00 pm (Pro Rota, Flexible Working Hours)
About the Role We are seeking a motivated and professional CUPRA Specialist to join our team in Manchester. This is an exciting opportunity to represent the CUPRA brand, engaging with customers, gaining product knowledge and delivering an exceptional customer service experience. You’ll be responsible for guiding customers through the entire lead process journey, from initial enquiry to sending leads to our Stockport Dealership, ensuring their expectations are exceeded at every stage.
Key Responsibilities
· Promote the CUPRA vehicles to new and existing customers.
· Deliver an outstanding, customer-focused experience in line with brand standards.
· Achieve and exceed agreed lead and performance targets.
· Develop a deep knowledge of the CUPRA product ranges to support informed customer recommendations.
· Build strong, long-term relationships with customers to encourage repeat business and referrals.
· Support the wider team in achieving overall business objectives.
· Manage the Merchandise Stock on site
· Meet potential customers on the Stockport site to follow the customer journey
· Give exceptional VR experience to customers
· Host Speakeasies about the CUPRA vehicles
Requirements
· Proven experience in a customer service role, ideally within the automotive sector.
· Demonstrable track record of achieving targets and KPIs.
· Excellent communication and interpersonal skills with the ability to build rapport quickly.
· A strong customer-service ethos with a proactive and professional approach.
· Full UK driving licence (manual and automatic) isn’t essential but preferred.
· Self-motivated with the drive to succeed and progress within the business.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
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