Currys Career Opportunities: L&D Facilitator

Role overview:

L&D Facilitator

Birmingham / Hybrid working approx. 10 days per month in the office

Currys Academy - Fort Dunlop, Fort Parkway, Birmingham, B24 9FD

12 months Fixed Term Contract or Secondment

Full Time

Grade 3

Hours – 39 per week working 5 days per week across a 7-day schedule including some weekends

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

We’re looking for an engaging and creative L&D Facilitator on a 12 months Fixed Term Contract or Secondment to join our Learning & Development team in a unique, dual-focused role. You’ll divide your time between delivering exceptional induction programmes through our Academy and enhancing the capability of our Gaming Expert colleagues across the business. This is a hands-on role for a confident facilitator and learning designer who is passionate about bringing learning to life and helping people grow. You’ll collaborate closely with L&D, Retail, Commercial and Stores teams, as well as external partners, to create impactful learning experiences that support both colleague development and business performance.

Role overview:

As part of this role, you’ll be responsible for: 

Academy Facilitation (approx. 50% of role):

• Delivering engaging and inspiring induction programmes for new Currys colleagues, both virtually via Microsoft Teams and face-to-face at the Academy, Fort Dunlop.


• Building the confidence and capability of front-line colleagues during their first 180 days, enabling them to effectively sell, serve and support customers.


• Developing and maintaining strong, proactive relationships with key stakeholders across our Retail estate.

Gaming Expert Programme Support (approx. 50% of role):

• Supporting the delivery of the Gaming Expert blended learning programme, ensuring colleagues receive timely and relevant learning experiences.

• Assisting in the planning, coordination and execution of large-scale learning events throughout the year, from logistics through to facilitation.


• Designing and delivering engaging virtual learning sessions in partnership with suppliers, running up to ten sessions annually.

You will need:

• Some experience within a Learning & Development environment.


• Ability to design, deliver and evaluate effective learning programmes.


• A confident, engaging facilitation style with the ability to inspire and bring learning to life.


• Strong stakeholder management skills, with the ability to build relationships and collaborate effectively with commercial teams, suppliers and senior partners.


• A genuine passion for technology, particularly gaming and a drive to help others build their knowledge and confidence.


• A professional qualification in learning design, delivery or capability development (e.g. CIPD), or currently working towards one, is desirable.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

• Performance related bonus.


• Competitive pension scheme.


• Product discounts on the latest tech.


• A range of wellbeing initiatives.

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. 

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.