Cusotmer Service Administrator

My client is looking for 2 people to join their growing team. You will be joining a team of 6 within the customer service department.

This is a lovely family-run business that is growing and has been local to Bournemouth for over 25 years.
The position is hybrid - 4 days office, 1 day home.
£26,000 - full time - 40 hours - 8-5pm

• Answering operational telephone calls in a professional manner
• Building a rapport with customers and suppliers and managing accounts where needed
• Processing customer orders and liaising with suppliers
• Dealing promptly and efficiently with telephone and email queries from customers and suppliers
• Advising customers on both commercial and domestic waste management
• Sourcing alternative ad-hoc services
• Producing customer reports
• Performing administrative tasks as required
• Other ad-hoc duties ensuring the smooth running of the customer service department
• Supporting other members of the team when required
• Assisting your colleagues in other departments where required
• Administration of contractor pricing, purchase orders and new sites onto the system
• Making notes for sites, clients and supply chain with appropriate information and advising departments on issues
• Supporting new business through supplier sourcing where applicable
• Resolving any customer / supplier complaints efficiently
• Maintaining a positive working attitude throughout your employment

What you need to do now

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