Customer Account Executive

\u200b \nReq ID: 2040 \n\nFull-Time/Part-Time: Full-Time \n\n\u200b \nMM is a global leader in consumer packaging. The Group provides packaging solutions for cartonboard and folding cartons with an attractive offer in kraft papers, uncoated fine papers, leaflets and labels. MM promotes sustainable development through innovative, recyclable packaging and paper products. \n\n## Our heart beats for talents - be one of them!\n\nTo strengthen our motivated Customer Service Team at our Newport site in South Wales, UK, we are looking for a passionate Customer Account Executive in our pharmaceutical and tobacco label manufacturing environment.. Fixed Term 18 months to cover Maternity leave (m/f/d).\n\nThe main purpose of the role is to maintain and develop customer relationships, as well as providing high quality service, before, during and after customer transactions. The Account Executive will possess excellent account management skills, and will be able to communicate, influence and persuade at all levels. Display a positive attitude to learning Technical Aspects of Labels manufacturing and development of Commercial Awareness. This is an office based position which could potentially include occasional visits to customer sites.\n\n## Your Role\n\n\u2022 You will deal with customer issues, proactively identifying potential problems \n\u2022 You will accurately input and maintain all allocated accounts\u0027 information on MM\u2019s systems \n\u2022 You will build and maintain customer relationships using pro-active customer contact to help drive for new business \n\u2022 You will keep regular customer contact, keeping the customer proactively informed with new development and highlighting any opportunities \n\u2022 You wil have comprehensive understanding of customers, habits/trends, business, and key contacts, to be the voice of the customer on site \n\u2022 You will undertake monthly projections and accurate sales forecasting \n\u2022 You will work pro-actively with Technical Lead\u0027s to develop Technical Skills of Label Production \n\u2022 You will manage the order fulfilment process from PO to delivery and manage any aftercare issues. \n\u2022 You will develop Commercial awareness within sector \n\u2022 You will produce quotations efficiently and on time\n\n## Your Profile\n\n * You will have a confident attitude with the ability to deal with stakeholders at all levels\n * You will be computer literate to a high level in Microsoft Office applications\n * You will have the ability to communicate, influence and persuade at all levels\n * You will have a passion for providing excellent customer service\n * You will have the ability to work under pressure and meet deadlines\n * You will have a willingness to develop technical and commercial skill set\n * You will be self-motivated, show initiative and have the ability to multi task\n * Experience of working with D365 would be advantageous\n\n\n\n## Our Offer\n\nJoin our dedicated team of passionate colleagues who like to get things done!\n\nWe offer you a workplace in a stable environment at an International Company which is an industry leader. In addition, interesting tasks with a high degree of management scope in a team that lives our values responsibility, performance and passion on a daily basis. \nMoreover, we offer individual development opportunities and a wide range of MM-Academy training courses.\n\nCompetitive salary \n26 days holidays + bank holidays \nPension scheme \nOn-site car parking \nAccess to Eyecare Vouchers \nLong service awards \n*Candidates must be able to demonstrate a pre-existing right to work within the UK. Documentary evidence will be requested at interview.\n\nInterested? We look forward to receiving your application, please also upload your CV.\n\n\u200b \n\n\nYour Talent Advisor:\n\nMM Newport Ltd. \n\nElizabeth Claire Roberts \n\n(44) 1633 988834 \n\n