Customer Account Lead

A Customer Account Lead is required to manage tenant accounts and relationships within the property sector. The role requires handling customer arrears queries, providing excellent customer service, and contributing to a successful housing association in Stratford.

Client Details

Our client is a large organisation that operates within the property industry. They have a significant presence in the public sector and not-for-profit department and are known for their commitment to providing excellent service to their tenants. The organisation prides itself on its strong team based in Stratford, who consistently work towards improving tenant satisfaction and relationships.

Description

• managing portfolio of accounts, ensuring a reduction of arrears using all available communication methods
• Proactively negotiate repayment agreements with customers
• Provide support across the full arrears lifecycle
• Participate in team meetings and provide valuable input
• Ensure all tenant interactions comply with property industry standards
• Maintain accurate records of all transactions and communication
• Report to the team manager on a regular basis

Profile

A successful Customer Account Lead should have:

• Knowledge and understanding of the full arrears lifecycle
• 3+ years experience in a similar role
• Experience managing customer accounts and relationships
• Strong communication and interpersonal skills
• Knowledge of the property industry and it's standards
• Ability to work collaboratively with a team
• Commitment to providing excellent customer service

Job Offer

• A competitive salary with a range of GBP 28,831 to GBP 35,015
• Flexible working with a work-from-home option
• An inclusive and supportive company culture
• Opportunities for personal and professional growth within the property industry

Become a part of a team that values excellent service, tenant relationships, and personal growth.