Customer Account Manager

This role will act as a key touchpoint for our customers and be integrated within the wider Commercial team. The Customer Account Manager will support a portfolio of key clients and be focused on growing long-term trusting and mutually beneficial relationships

Responsibilities

• Develop a solid and trusting relationship between Enviva and our key customers


• Day-to-day liaison and point of contact for any customer issues or suggestions


• Engage and collaborate with internal teams to support the proactive management of each client account in accordance with changing needs


• Track compliance for all parties against their contractual obligations to make sure payment, scheduling and other deadlines are met


• Support internal reporting requirements and work with a variety of stakeholders to ensure all contract and formal documents are properly approved, recorded and communicated


• Manage and maintain central information systems to ensure data is easily accessible intra-team to improve efficiency


• Regularly and accurately report on key metrics and KPIs


• Carry out additional projects and attend external meetings and events as required

Qualifications 

• 3-5 years of experience working on complex customer accounts and delivering client-focused and value-based solutions


• Bachelor's degree or equivalent practical experience in customer relations and/or B2B sales


• Customer-focused ethos with an understanding of how to manage internal and external expectations


• Proven ability to influence and inspire customers and team members


• Excellent communication skills (verbal, written, and presentation); commercially astute, culturally aware, and articulate


• Responsible, accountable, and capable of balancing a varied and demanding workload


• Ability to multitask, prioritize, and mange time efficiently in a fast-paced environment


• Credible and capable of liaising with all levels internally and externally 


• Attention to detail and experience creating comprehensive PowerPoint presentations and written materials


• Proficient with Microsoft Office Suite; Word, Excel, PowerPoint, and CRM systems.

Preferred Qualifications - What Will Set You Apart

• Experience or strong understanding of the biomass or renewable energy markets is a plus


• Experience in the sale of multiple products/ product lines in a complex international environment


• Intrinsically motivated, results oriented, and committed to a culture of continuous improvement


• Strong stakeholder management skills and the ability to build genuine relationships with ease

Travel requirements

Occasional travel required to customer locations and Enviva locations in the US.