Customer Account Manager

As a Chemicals Account Manager, you will develop and maintain effective, profitable commercial relationships with existing clients, while also identifying and establishing new business opportunities and key supply routes for the distribution and national sale of key products. Clear, effective communication and meticulous attention to detail are paramount in this role, with customer satisfaction at the forefront of all decision-making processes.

Client Details

Our client is a dynamic and innovative chemicals manufacturing company specialising in high-quality chemical solutions across diverse industries. With a commitment to sustainability, cutting-edge technology, and operational excellence, they are recognised as a leader in their field. Their products serve industries ranging from pharmaceuticals and agriculture to automotive and consumer goods.

Description

Key responsibilities will consist of:

• Manage all aspects of assigned business accounts to agreed sales targets, developing strong relationships with key customers.
• Support the development of new business and revenue opportunities, identifying USP, value creation and strong customer relationships.
• Review and approve supplier invoices in accordance with the company's Delegation of Authority.
• Visit customers regularly, attend meetings, prepare presentations, and investigate/resolving complaints and queries as required.
• Regularly review financial and commercial performance with Project Managers and the Senior Team.
• Accurately process customer purchase orders and manage expenditures according to specific requirements.
• Address customer complaints and queries, implementing preventive measures to avoid recurrence.
• Represent/on behalf of the company's key Industry trade exhibitions when required.
• Report sales progress on a weekly or monthly basis or as required by line management, with travel to HQ office when line management requires.
• Collate market and customer information and feedback opportunities to management on a regular basis.
• Accept other tasks or projects as assigned by senior management

Profile

The successful candidate will:

• Proven account managerial experience within the manufacturing industry/field.
• Excellent communication and interpersonal skills.
• Ability to communicate effectively at all levels with internal and external customers to maintain and build vital relationships.
• Capacity to work well under pressure in a fast-paced environment.
• Self-motivation and ability to work independently as well as part of a team.
• Organisational and prioritisation skills to meet demanding deadlines.
• Ability to identify and address issues promptly.
• Essential experience using SAP.

Job Offer

• Hybrid working 4 days in office 1 home with flexibility
• Flexible working patterns (Flexitime)
• Reimbursed international travel
• Pension scheme contribution
• Performance implemented sales bonus
• Target incentives
• Collaborative environment